In This Role

• Develop and execute ongoing performance management programs with clear KPIs, coaching, and accountability structures that drive continuous improvement and business results
• Analyze and optimize territories and account assignments by assessing customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth
• Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions
• Conduct comprehensive workload and call-volume analysis to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness
• Establish and maintain a structured process for tracking and reporting key performance metrics, including revenue, new buyer acquisition, share of wallet (SOW), outreach activity, pipeline health, and other relevant KPIs
• Partner with senior leadership to execute strategic account movements, ensuring territories and resources are aligned with market opportunity and business priorities
• Lead a robust onboarding program for new hires, emphasizing consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes
• Leverage Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and ensure the team operates with accurate and timely data
• Collaborate with Talent Acquisition to meet quarterly hiring targets, supporting organizational growth
• Develop and maintain standardized operating procedures to ensure consistency in sales execution, documentation, customer outreach, and internal workflows
• Serve as the primary escalation point for customer or operational challenges, collaborating with cross-functional teams to ensure issues are resolved quickly and effectively
• Strengthen communication across departments, building strong partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals
• Foster a collaborative, accountable team culture, encouraging professional development, celebrating wins, and promoting behaviors that reflect company values
• Attend a minimum of 4 markets per year
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

Leadership and Team Management 

• Supervise and lead employee(s), ensuring efficient and effective operations 
• Provide coaching, training, and mentorship to team members, ensuring they have the skills and knowledge required to perform their jobs effectively 
• Monitor team performance, provide feedback, and ensure that company policies and procedures are followed 
• Promote a positive and collaborative team environment, encouraging employee engagement and teamwork 
• Foster strong communication within the team, ensuring clarity of roles, expectations, and goals 
• Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed 
• Encourage innovation by involving team members in problem-solving and process improvement initiatives 

The Ideal Person

• 4+ years’ experience leading and growing an inside sales team
• Proven sales experience across multiple segments
• Advanced proficiency in Salesforce CRM required 
• Strong analytical skills with the ability to interpret performance data and implement improvements
• Excellent communication and coaching abilities
• Ability to travel to attend a minimum of 4 markets per year