What is The Role

You will have the opportunity to work with tremendous Services, Engineering and Sales teams and wear many hats. This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers.

What You Will Be Doing

We are looking for a principal architect who demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas:

Assess and Design

• Thoroughly analyze and understand customer business pain points and intricate technical challenges
• Gather requirements in complex enterprise customer environments
• Master Elastic solution architectural design on platforms integrating with other enterprise technologies
• Create and build out customer road maps
• Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions.
• Distinguished by their ability to drive themselves across scoping negotiation or planning for a project, not just their technical expertise

Implement and Deliver

• Operates in a lead role and/or provides oversight on multiple concurrent projects.
• Responsible for the overall success of multiple projects and for directing Architects and Engineers on their projects.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Generates the ideas required to solve a problem, even if the problem is ambiguous, and takes full ownership of the solution, even when this involves many activities.
• Contribute to post-sales escalations and help the team navigate through the issues.
• Is comfortable dealing with complex technical implementations, as well as working with stakeholders up to the C-level.
• Is able to manage difficult stakeholders to turn negative situations into positive outcomes.
• Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development
• Deliver outcome-based solutions
• Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise
• Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale
• Solve our customers’ most challenging platform, configuration, observability and data problems

Grow and Expand

• Strategic thought process to keep the bigger picture and customer expansion in mind. Is able to "own" a complex account and drive its growth and success.
• Orchestrate and implement capacity planning in mission-critical environments
• Perform technical audits, upgrades, platform migrations, and use-case expansion
• Work with and guide our customers along their ever-maturing Observability journey
• Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns.
• Provide input on large strategic opportunities during pre-sales.
• Intentionally builds perspectives and capitalizes on new and challenging opportunities and assignments.
• Leverages opportunities for growth and development from multiple sources.

Influence and Collaborate

• Established contributor across multiple teams: Elastic Engineering, Product Management, and Support teams to identify feature enhancements, extensions, and product defects.
• Networks with senior internal and external personnel in their own area of expertise.
• Produces code, research, and/or technical guides for internal and external use.
• Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns
• Be a mentor/coach for your fellow Elastic consultants. Teaches others to teach others.
• Demonstrated ability to communicate to a variety of stakeholders up to the C-suite level
• Able to capture and convey/share lessons learned from the field.
• Explains more complicated or sophisticated facts, practices, policies, etc. to others both within and outside the organization
• Effectively presents to groups; leverages a variety of presentation methods to maintain group focus.
• Influences well beyond themselves. Often, this means they own their immediate area of work and are generally helping to set direction and priorities for a number of adjacent team members, regardless of title.

What You Bring

• Minimum of 8 years as a Consulting Architect, Principal or senior IT functional leadership experience
• History of working as a Consultant delivering professional services engagements
• Strong customer advocacy, relationship-building, presentation and communications skills
• Ability to lead meetings with project owners and C-level stakeholders.
• Ability to articulate the business value of an outcome-based delivery while being technically savvy and hands-on
• Demonstrated experience of technical leadership throughout project lifecycles
• Solid experience deploying Elastic Observability solutions or similar domains (Splunk, Datadog, Dynatrace, New Relic, AppDynamics, Sentinel, Grafana Labs)
• Hands-on experience in on-prem systems and/or public/private cloud platforms like AWS, Azure, GCP, Openstack
• Hands-on experience in Linux
• Good understanding of networking, security, containerization, serverless, DevOps in system landscapes and infrastructure automation knowledge.
• Experience utilising programming or scripting languages in a corporate environment like Python, Javascript, Go or Chef/Puppet etc.
• Understanding of databases
• Ability and willingness to travel from time to time as required
• Comfortable working remotely in a highly distributed team

Bonus Points

• BS or Master in Computer Science
• Current security clearance
• Certifications and specialization in IT Ops, Infrastructure, APM, Data Engineering, Machine Learning, Data Infrastructure
• Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification
• Experience working closely with a pre-sales organization in scoping the needs of Customers
• Experience with Statement of Work delivery
• Experience with both Agile and Waterfall methodologies
• Experience contributing to an open-source project or documentation
• Experience as a Software Engineer, System Administrator, or DevOps Engineer
• Hands-on experience with large distributed systems from an architecture and development perspective
• Knowledge of information retrieval and/or analytics domain
• Understanding of Windows, Mac, Linux Operating Systems, and Java
• Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions