Salesforce Administrator
Onetrust
Atlanta Office
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge
Reporting to the Director of Business Systems, the Salesforce Administrator will play a crucial role in ensuring the seamless and efficient execution of our Lead to Cash processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration skills, with a particular emphasis on solution design and flows. This role will be involved with projects, small enhancements, troubleshooting bugs, and occasional project management. They must possess a service-oriented demeanor and a passion for working with Salesforce technology (and platform partners).
Your Mission
Configure and maintain Salesforce objects, fields, validation rules, and flows.
Collaborate with cross-functional teams (Sales, Finance, Accounting, Operations) to clarify requirements and implement solutions that optimize the entire Lead to Cash process.
Ensure accurate data capture, validation, and processing, adhering to established business rules and standards
Enforce data security measures, including user access controls, data sharing rules, and field-level security.
Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary
Continuous Improvement:
Stay up-to-date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead to Order process.
Lead or participate in process improvement initiatives to drive efficiency and accuracy.
Designing and documenting a flexible, scalable, and robust state-of-the-art architecture for Salesforce Sales Cloud, CPQ, E-commerce, and Partner systems.
Evaluating the scalability of proposed configuration changes to ensure they can handle future growth and changing business needs.
Providing advanced support for Salesforce requests and escalated administrative needs of users, which can include managing Epics (large bodies of work that can be broken down into smaller items), Tasks, Spikes (temporary work items to explore unknowns), Stories, and Bugs.
Overseeing Quality Assurance (QA) and User Acceptance Testing (UAT) for large deployments.
Keeping up to date with Salesforce releases, features, and best practices and making recommendations to management regarding their implementation.
You Are/Have
You are able to effectively communicate with stakeholders and maintain good working relationships with them. You are also able to scope internal customer requirements into scalable technical designs and lucidchart diagrams. The solutions you design do not reach System Governor limits, or reduce our proximity to them.
Salesforce Flows and know when to use a Before Save, After Save, Before Delete or Scheduled Flow, and when something should be in an Apex Trigger or Class rather than Flow.
Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production
Complex Formula writing - able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal
5+ Years experience in a Salesforce Advanced Admin role
Bachelor's degree
Acknowledged expert in their designated offering. Demonstrates full competency and knowledge of two or more offerings within the function (CPQ, Service Cloud, Sales Cloud, etc)
Proficiency in Salesforce Flows
Proficiency in writing Salesforce Validation Rules & Formulas
3+ Years experience in a Salesforce Admin role
Experience gathering requirements for Salesforce configuration
Extra Awesome
Experience working at a startup
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning:OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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