Job Overview:

We are seeking a detail-oriented and analytical Customer Parts Order Specialist to support our service team in Cypress, CA. The ideal candidate will be responsible for processing both internal and external customer orders, as well as the fulfillment of material to support all inbound Harbinger vehicles to be serviced. Working closely and in tandem with the Warehouse Supervisor and Service team, this role will ensure all parts required for service are readily available prior to our customer’s arrival. In addition, the role will pick, pack, and ship all material orders received in the Cypress (GG3) warehouse to Harbinger service providers.

What You'll Do:

• Apply proficiency in our parts order process, Bill of Materials (BOM) structure, and process flow as it relates to parts procurement
• Receive and process service warehouse stock products (unload, label, store, pick and ship)
• Establish and maintain a Kanban system for commonly used parts in the service bay area
• Perform inventory controls and process as directed by supervisor and organizational standards
• Keep a clean and safe working environment and constantly focus on the optimization or process and space
• Operate and maintain warehouse vehicles and equipment as required
• Facilitate the removal of any damaged materials and/or vendor warranty material to return them to the appropriate department or supplier for reimbursement or replacement.
• Maintain records of all transactions as per company policies ensuring all parts/pricing used in the servicing of customers coaches are accurate
• Work with other departments to ensure all issues related to parts delivery to the service technicians are resolved in a timely manner ensuring maximum utilization of service technicians.
• Lift and move materials and heavy items / packages as required
• Use electronic parts catalog, computer for communications with customers, orders, inventory, and shipping as required
• Requisition and store service parts/materials and supplies to maintain an appropriate level of inventory
• Count / verify materials for each order for accuracy and to ensure that the material is damage free
• Review each parts order at completion of service appointment and return any unused parts back to inventory/supplier as required
• Select appropriate carrier to fulfill needs, both domestic and international and complete necessary shipping documentations for all NCR material being returned to supplier
• Send supplier shipping confirmation and tracking information
• Stage completed packages in appropriate carrier shipping location
• Keep area clean and free of obstructions
• Perform other duties as required
• Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.

Who You Are:

• Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.
• Strong project management experience
• Ability to think critically and problem solve in a fast- paced, entrepreneurial environment.
• Ability to respond immediately to tough questions with confidence
• Strong negotiation or organizational skills to protect the best interest of all parties involved
• Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role
• Ability to “Seek to Understand”, direct with conviction and seek to understand again
• Ability to interpret customer needs and adapt your plan as necessary
• Self-motivated with the ability to stay on task
• Versatile, flexible, and a willingness to work within constantly changing priorities
• Creative and innovative team player
• MS Office proficiency and advanced computer skills
• Possess Strong:
  • Communication skills, verbal and written, listening
  • Attention to detail and organization
  • Interpersonal skills
  • Organizational, problem-solving, and analytical skills

• High School Diploma/GED
• Bachelor's Degree (Preferred - Automotive, Business)
• 3 - 5 years of previous dealership or similar experience preferred

Physical Demands & Work Environment:

• Regularly required to stand, bend, push, pull, lift, and maintain hand-eye coordination.
• Frequent operation of office equipment, small equipment, power tools, and vehicles, with occasional operation of heavy equipment.
• Primarily inside work areas with occasional exposure to varying weather conditions and potential requirements for extended hours.

*This job description outlines typical duties and is not exhaustive. Responsibilities may change as business needs require.*