Key Account Manager, Japan
Headout Li
Tokyo
🚀 Why Headout?
We’re a rocketship: 9-figure revenue, record growth, and profitable
With $200M+ in revenue, guests in 700+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we’re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We’re growing, profitable and nowhere near done.
What we do is important
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.
Why now?
The foundation is strong. The opportunity ahead is even bigger. We’ve hit profitability, built momentum, and proven the model — but there’s so much more to build. If you’re looking to join a company where the trajectory is steep and your impact is real, this is the moment.
Our culture
Reinventing the travel industry isn't easy, but that's the fun part. We care deeply about ownership, craft, and impact, and we’re here to do the best work of our careers. We won’t pretend like it’s for everyone but if you’re a builder who loves solving tough problems, you’ll feel right at home.
👩 💻The role
We are looking for a Key Account Manager, Japan to join our APAC Business team. Reporting to the Head of Business Development, Japan, you'll own the end-to-end growth of one of the world's most exciting travel markets.
This is far more than a sales role. You'll identify new opportunities through market research, launch new experiences and cities, build deep partnerships with Japan's leading attraction and experience providers, and work cross-functionally with Growth, Marketing, Product, and Operations teams to maximize bookings and unlock long-term revenue potential. As the face of Headout in Japan, you'll combine local market expertise with the scale of a global marketplace, helping shape how millions of travelers discover experiences across the country.
This role is based in Tokyo, with the flexibility to work remotely while collaborating with global teams across multiple time zones and occasional travel within Japan and internationally.
🤩What makes this role special?
- Own the full life cycle. This is a true end-to-end commercial role. You'll identify new markets and experiences through customer and market insights, bring new partners onto the platform, and continue growing them long after they go live. Every day brings a different challenge, from launching a new city to helping an iconic attraction reach millions more travelers through Headout.
- Build relationships that compound. Japan is a relationship-first market, and so are we. Success in this role comes from building trusted, long-term partnerships rather than chasing short-term transactions. You'll become a strategic partner to your portfolio, helping operators grow alongside Headout over many years.
- Drive growth beyond sales. Winning a partnership is only the beginning. You'll work closely with Growth, Marketing, Operations, and Product teams to improve visibility, optimize commercial performance, and unlock new opportunities for every partner in your portfolio.
- Think globally, act locally. While you'll own the Japan market, you'll collaborate daily with colleagues across our global offices. It's an opportunity to combine deep local expertise with the pace, scale, and ambition of an international technology company, all while remaining based in Tokyo with a flexible way of working.
💝What skills & experience do you need?
- Full professional fluency in both Japanese and English.
- 4-6 years of experience in business development, partnerships, account management, or commercial roles.
- Industry exposure ideally within travel, marketplaces, SaaS, or consumer technology.
- Demonstrated ability to build trusted, long-term client relationships and grow strategic partnerships over time.
- Strong commercial acumen with the ability to identify market opportunities, analyze performance, and translate insights into action.
- Excellent communication and stakeholder management skills, with experience working across functions and influencing diverse teams.
- Comfortable working in a fast-moving, entrepreneurial environment with high ownership and autonomy.
- A global mindset, with enthusiasm for collaborating across cultures and time zones.
- Experience using CRM tools and data to manage pipelines, partnerships, and commercial performance.
- Based in Tokyo, with flexibility for occasional domestic and international travel.
EEO statement
At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at [email protected].
Privacy policy
Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.
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