Luminis Health

Title: Supervisor, Security

Reports To: Manager- Safety and Security Operations & Training

Job Code: 000105

FLSA Status: Non-Exempt

To provide and supervise assigned personnel personal asset protection for patients, visitors and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. This position is responsible for coordinating the day-to-day security operations and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors, and provides direction to staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position has authority to perform supervisory duties including but not limited to hiring, evaluating performance, issuing final disciplinary actions under the review of Human Resources, and recommending discharge in collaboration with members of management and Human Resources. Participates in meetings, committees or other work groups as necessary.
• Responsible for the supervision of all Officers including performance evaluation, continuous coaching, training, disciplinary action, and retention. Manages Officers daily productivity through established department goals and objectives.
• Conducts regular rounding throughout the facility, especially the ER, campus buildings, parking garages and grounds; speaking to staff and area leaders to address any concerns regarding Safety and Security. Observes and monitors conditions, the environment, and/or persons that might require intervention or assistance.
• Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site.
• Prepares department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements. This includes finding the appropriate coverage if there are call offs and being able to perform the assignments.
• Manages the fire drill program to include the assignment of drills to Officers, drill completion, evaluation of the drill or actual alarm, on-going training, and compliance based on organizational and regulatory policies.
• Ensures maintenance and tracking of department equipment and supplies.
• Investigates and conducts follow-up investigations on all incident reports submitted via established hospital reporting system.
• Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.
• Assists in the development of department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.

• Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.
• Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
• Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

• High School Diploma or equivalent required. Associate’s degree or higher preferred.
• Valid Class D Maryland driver's license required with no more than two points on current driving record.
• Supervisor must be willing to work various shifts and travel to different facilities of the Health System as needed.
• Four years of hospital-related security experience. Two years of experience at a supervisory level.
• Note: Professional security-related experience may be substituted on a year-for-year basis for up to two years of the required education.

• Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.
• Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police.
• BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire.
• IAHSS Basic & Advanced Officer Certification preferred and required within six months or promotion.

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Heavy

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.