Global Operations Associate - Ocean Freight

Your responsibilities as a Global Operations Associate:

• Own the end-to-end movement of ocean freight (FCL and LCL) shipments into and out of Denmark and Sweden, with potential scope covering the UK. This includes bookings, documentation, shipment follow-up, exception management and coordination with customers, carriers and logistics partners - owning the full operational execution and customer experience.
• Deliver a first-class client experience through proactive communication, problem-solving and timely resolution of operational challenges.
• Leverage Flexport’s technology, automation and AI-powered tools to manage shipments, identify exceptions, make informed operational decisions and continuously improve how we move freight.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOPs) while proactively identifying opportunities to improve processes and ways of working.
• Act in the best interest of the company by avoiding leakages and ensuring cost-conscious behavior.
• Support shipments managed by partners as we drive partner autonomy and parity with insourced operations, where applicable.

Requirements:

• Completed professional training as a forwarding agent (speditør) is preferred. Alternatively, a relevant BA/BS degree combined with relevant work experience in freight forwarding, logistics or operations.
• 2+ years of experience in freight forwarding, logistics or operations, ideally with hands-on experience in ocean freight.
• Fluent in Danish or Swedish and English, both written and spoken.
• Comfortable working with technology and eager to adopt new tools, automation and AI-powered solutions. Able to thrive in a fast-paced environment.
• Effective time management. Be able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A “compliance-first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
• A client service mindset; you are committed to client satisfaction and strive to investigate and resolve client issues.

What's in there for you:

• An opportunity to be part of a fast growing company with a dynamic and international environment. We are a young and international team.
• The opportunity to work with leading technology, automation and AI-powered tools that are changing how freight forwarding is done.
• Daily catered lunch including vegetarian options, additionally the office is stocked with breakfast items, healthy snacks, and drinks.
• Pension scheme.
• Medical Insurance which is covered under the pension scheme mentioned above.
• Flexport employees in Denmark are insured and covered under the rules and regulations set up between Employer and Employee.
• 30 vacation days a year.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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