About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

• Owns and evolves complex Infrastructure as Code solutions across the cloud environment
• Makes independent design decisions within established architectural standards
• Delivers improvements that enhance scalability, reliability, and team efficiency
• Provides technical guidance and review for less senior engineers

Configuration

• Designs and maintains complex configuration management solutions
• Defines configuration patterns and best practices used across the environment
• Reviews and guides configuration work performed by other engineers

Data Center Operations

• Maintains an accurate and up-to-date inventory of all physical hardware within the data center, such as HSMs, USBs, Smartcards, SSDs and Shock-Proof cases. Informs supervisor when certain materials are running low.
• Maintains detailed records of all data center operation activities, including changes to tamper evident bag numbers, incidents, and access to client materials. Follows proper procedures on strict guidelines for Root Signings, Disaster Recovery, CRLs and CSR signings. Ensures proper asset disposal procedures are followed.
• Is able to follow documented procedures on how to properly handle sophisticated hardware security modules and KVM devices. Can perform configurations of the hardware security module and KVM with supervision from more senior peers.

Task Automation

• Designs and builds advanced automation solutions using scripting, APIs, and Azure-native services
• Drives automation initiatives that improve operational consistency and efficiency
• Supports process improvement through tooling and automation

Networking

• Designs and implements cloud networking solutions within approved security and compliance constraints
• Applies deep knowledge of networking protocols and standards to support hosted services
• Participates in compliance audits and provides technical input

Monitoring & Alerting

• Defines and improves monitoring, alerting, and observability strategies
• Ensures monitoring logic supports service reliability and rapid incident detection
• Mentors peers on monitoring best practices

Patch Management

• Leads patch management strategies and execution
• Resolves escalated patching issues and drives process improvements
• Contributes to the evolution of patching standards and practices

PKI Knowledge

• Applies strong understanding of PKI concepts in support of customer and hosted environments
• Performs PKI tasks for custom deployments
• Contributes to strategy and design discussions for hosted PKI services
• Produces technical documentation for PKI designs and processes
• Participates in cross-functional certificate reviews

Product Knowledge

• Serves as a subject matter expert on Keyfactor’s hosted products
• Troubleshoots complex product issues across hosted environments
• Participates in strategy and design discussions for new product offerings
• Supports testing of new product versions and provides feedback to product teams
• Interfaces with customers on hosted architecture and security posture when required

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility. 

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect. 

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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