As a Membership Receptionist, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.

COMPENSATION:

The hourly wage for this position is $28.00 per hour.

CLASSIFICATION:

This is a non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.

KEY RESPONSIBILITIES:

• Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
• Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
• Check in members and guests, process financial transactions, and manage front-of-house duties.
• Support onboarding, engagement, and communication with members and applicants.
• Maintain CRM records and track all touchpoints.
• Update membership statuses and ensure notes are accurate and complete.
• Share relevant insights and data with cross-functional teams to enhance strategy and operations.
• Provide operational support for tours, activations, and special events.
• Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
• Participate in prospect calls, walkthroughs, and onboarding meetings as required.
• Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
• If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.

Cross-Department Collaboration & Projects

• Liaise with Spa, Events, F&B, Concierge, and other internal departments.
• Support department and club-wide projects as needed.

QUALIFICATIONS:

• Background in hospitality, guest services, or membership-driven environments preferred
• Strong communication skills and confidence in client-facing settings
• Comfort with digital systems and a willingness to learn CRM platforms
• High level of attention to detail, organization, and discretion
• Flexible and adaptable, with strong availability and commitment to in-person work
• Collaborative, thoughtful, and energized by a fast-paced environment

REQUIRED SKILLS:

• Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
• Exceptional & eloquent interpersonal and communication skills, both written and verbal.
• Strong sales and marketing acumen with a member-focused approach.
• Ability to operate with grace under pressure.
• Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.

EMPLOYEE BENEFITS:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Pre-Tax Commuter benefits
• Disability insurance