• Payroll Operations & Processing
  • Own end-to-end payroll processing for designated entities within Care Access, including both semi-monthly and bi-weekly payroll cycles.
  • Ensure accurate and timely processing of salaries, wages, bonuses, commissions, and benefits, including appropriate application of deductions and tax withholdings.
  • Validate, reconcile, and audit payroll data, proactively identifying and resolving discrepancies.
  • Lead year-end payroll activities, including quarterly and annual tax reconciliations, W-2 preparation, and related filings.
  • Partner with People and Finance teams to ensure alignment across payroll inputs, reporting, and downstream impacts.Compliance & Tax Administration
• Compliance & Tax Administration
  • Ensure compliance with all federal, state, local, and applicable international payroll regulations.
  • Manage payroll tax setup and registrations across jurisdictions, including support for new state or country expansions.
  • Monitor regulatory changes and assess impact to payroll processes, ensuring timely implementation.
  • Partner with external agencies and internal stakeholders to resolve payroll tax and compliance issues.
• Employee & Stakeholder Support
  • Serve as a trusted point of contact for payroll-related inquiries, including compensation, taxes, and time tracking.
  • Resolve complex or escalated payroll issues with a high degree of accuracy, judgment, and discretion.
  • Partner with People and Finance teams to proactively address payroll-related issues and improve the employee experience.
• Systems, Reporting & Vendor Management
  • Oversee relationships with payroll providers, including accountability for service delivery, accuracy, and compliance across domestic and international payrolls.
  • Act as the primary point of contact for global payroll vendors, ensuring effective coordination, issue resolution, and continuous improvement.
  • Partner with HRIS and Finance teams to maintain data integrity across systems and ensure seamless integration of payroll inputs and outputs.
  • Prepare, analyze, and deliver payroll reporting to support business and financial decision-making.
  • Support system enhancements, implementations, and process automation initiatives to improve scalability and efficiency.
• Continuous Improvement & Projects
• Identify and drive process improvements to enhance accuracy, efficiency, and scalability of payroll operations.
• Support and lead payroll-related initiatives, including process standardization, policy updates, and regulatory changes.
• Contribute to broader People and Finance initiatives where payroll plays a critical role.

• Deep knowledge of U.S. payroll regulations, tax laws, and compliance requirements; familiarity with international payroll and vendor-supported models.
• Strong analytical and problem-solving skills, with high attention to detail and accuracy.
• Ability to manage multiple payroll cycles and deadlines in a complex, multi-entity environment.
• Experience with payroll systems and HRIS platforms (e.g., Workday), including reporting, data validation, and integrations.
• Strong communication and stakeholder management skills, with the ability to partner effectively with People, Finance, and external vendors.
• Advanced Excel skills and experience working with large datasets and reconciliations.
• Ability to handle sensitive and confidential information with discretion.

Certifications/Licenses, Education, and Experience

• Minimum Education:
  • Certified Payroll Professional (CPP) or similar certification preferred.
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent practical experience).
• Minimum Experience:
  • 7+ years of progressive payroll experience, including ownership of end-to-end payroll processing.
  • Experience supporting multi-entity and/or multi-state payroll environments; experience with Canada payroll strongly preferred.
  • Experience working with or overseeing global payroll vendors or international payroll operations preferred.
  • Experience operating in a high-growth or evolving environment, including exposure to process improvements, system changes, or organizational scaling efforts.