Overview

Are you up to the challenge? At IGXGlobal, an ePlus Technology, inc. Company, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.

Inside Sales Rep (ISR) serves as a key member of a sales team that is tasked with acquiring, managing, and growing IGXGlobal customer relationships and maximizing margin dollars. As an IGXGlobal ISR, you must work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience. You will foster and cultivate client relationships in order to maximize customer satisfaction and account longevity.

Your Impact

• Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
• Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
• Coordinate with engineering for BOM design and validation
• Assist with deal registration and negotiation of pricing
• Uplift all sales opportunities with warranties, service offerings, accessories and supplies
• Assist with CRM entries, including opportunities, engineering requests and contract requests
• Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
• Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
• Take a proactive approach to problem resolution at the customer and supplier levels
• Engage customers, vendors and manufacturer partners to develop and grow relationships
• Seek opportunities to expand the ePlus footprint within each account
• Provide customer and sales reporting as required or requested
• Develop and maintain a working knowledge of the key products and services
• Be accountable to key ePlus constituents, our vendors and partners
• Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
• Conduct yourself at all times in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Handle confidential matters and information professionally
• Conduct business in a professional, competent and ethical manner
• Adhere to corporate policies and procedures

Qualifications

Job Knowledge/Skills:

• Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
• Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
• Exceptional customer service and communication skills
• Excellent organizational and prioritization skills with and acute attention to detail
• Ability to adapt and learn new technologies, products, and processes
• Ability to problem solve and exercise judgment in determining appropriate course of action
• Team oriented with a positive attitude
• Strong Microsoft Office Suite and General Computer Application skills

Education and Experience:

• 4-year degree is preferred
• 1+ years in the IT industry is preferred
• 1+ years of sales or customer service experience

Why IGXGlobal, an ePlus Technology, inc. Company? At IGXGlobal, an ePlus Technology, inc. Company, we empower businesses with cutting-edge technology solutions that drive real impact. As an Inside Sales Representative, you’ll be part of a high-performing team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek.

Here’s what sets us apart:

• Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions.
• Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
• Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance.
• Career Growth – We offer access to continuous learning and internal mobility opportunities.
• Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.

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