Position Overview

JAN-PRO of Tucson is seeking a highly organized, customer-focused Administrative Assistant to serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors. This role plays a critical part in keeping the office running smoothly while supporting franchise operations, customer service, and day-to-day administrative functions.

The ideal candidate is proactive, detail-oriented, thrives in a fast-paced office environment, and enjoys helping both internal teams and franchise owners succeed.

Bilingual proficiency in English and Spanish is required, as this position regularly supports both English- and Spanish-speaking customers and franchise owners.

Key Responsibilities

Office Administration

• Serve as the primary point of contact for incoming phone calls, emails, and office visitors.
• Maintain a welcoming, organized, and professional office environment.
• Provide administrative support to the Regional Director and office team.
• Manage office supplies, equipment, and general office operations.
• Coordinate incoming mail, documents, and other administrative tasks.

Customer & Franchise Owner Support

• Assist customers and Certified Business Owners with general questions and service requests.
• Prepare onboarding documents and welcome materials for new customers and franchise owners.
• Maintain accurate customer and franchise owner records.
• Coordinate supply orders and assist with day-to-day operational requests.
• Route inquiries to the appropriate team members while providing exceptional customer service.

Administrative Coordination

• Process routine paperwork, invoices, and business documentation.
• Assist with payment processing and other administrative financial tasks.
• Maintain organized records while ensuring confidentiality.
• Support lead distribution and administrative coordination between departments.
• Assist with special projects and additional administrative responsibilities as needed.

Qualifications

Required

• Bilingual in English and Spanish (required).
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, dependable, and customer-focused attitude.

Preferred

• Previous experience in an administrative assistant, receptionist, customer service, office coordinator, or similar administrative support role.
• Experience supporting multiple departments within an office environment.
• Experience coordinating schedules, records, or office operations.
• Experience working in a franchise, service, or small business environment.

Physical Requirements

• Primarily office-based role requiring prolonged computer use.
• Ability to communicate effectively by phone, email, and in person.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services: Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JAN-PRO, Koala Insulation, Outdoor Lighting Perspectives (OLP), Superior Fence and Rail, and Wallaby Windows. Empower is dedicated to providing its customers with the highest quality products and services in the home and commercial services industries while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit EmpowerFranchising.com.