Job Description

The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays

Essential Functions

• Support the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.
• Assist with game day operations for home games and special events to uphold high internal and external guest service standards.
• Continuously identify and suggest processing efficiencies for sales, service and ticket operations.
• Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.
• Assist with validation of pricing/offers/events within ticketing system.
• Formulate and complete special projects and tasks as assigned by management.

Specific Job Knowledge, Skill and Ability

The Ticket Operations Associate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Proficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systems
• Ability to prioritize workload and solve problems efficiently and quickly
• Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
• Ability to multi-task in a fast-paced environment
• Assertive, motivated, self-starter, autonomous, collaborative
• Ability to handle highly sensitive and confidential information
• Ability to access and input information using a moderately complex computer system
• Available to work various hours including evenings/nights, weekends, and holidays

Qualification Standards

Education:

• AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.

Experience:

• 0-2 years related work experience

Payscale: $19/hr

Bonus:This position is not eligible for a bonus under the current bonus plan requirements.

Benefits Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

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