Key Responsibilities

• Manage both field-based and administrative support teams, balancing strategic leadership with hands-on execution.
• Develop and execute the organization’s enterprise Learning & Development strategy, aligning initiatives with business goals and growth objectives.
• Design and oversee leadership development programs for frontline leaders, managers, and HQ team members.
• Support organizational change initiatives, acquisitions, and business transformations through effective learning strategies.
• Drive required training completion rates toward 100% within designated deadlines.
• Ensure training programs align with multi-state employment laws, compliance requirements, and regulatory standards, partnering with HR, Legal, and Operations to mitigate risk and maintain audit readiness across all markets.
• Partner cross-functionally with HR, Talent, and Operations to integrate training with key HR processes, including onboarding, performance management, and compliance tracking, ensuring alignment across the employee lifecycle.
• Oversee Learning Management System (LMS) administration, focusing on system performance, adoption, and the overall user experience.
• Lead compliance-driven training initiatives, with particular attention to California-specific regulatory requirements, CPR, and required certifications.
• Collaborate with department leaders to develop and deliver impactful training programs that address business and team needs.
• Drive learning strategy behind the scenes, enabling leaders and teams while continuously elevating learning standards across the organization.

Qualifications

• 7+ years’ experience in Learning and Development, at a Manager/Director level or higher.
• 3 years in a leadership role managing both field-based and administrative teams.
• Experience with governance and administrative standards.
• Experience leading learning functions through acquisitions, transformations, and rapid expansion.
• Knowledge of LMS and digital learning platforms, adult learning principals.
• Foundational knowledge of multi-state employment law, training compliance practices, and reporting requirements across diverse regulatory environments.
• Demonstrated experience as a people leader managing and developing teams of 15+ employees, including senior leaders and individual contributors.
• Experience designing and implementing employee development and training programs.
• Ability to assess organizational training needs and align learning strategies with business goals.
• Strong time management, project management and operations skills with a demonstrated ability to prioritize multiple functions and tasks and manage on time delivery of work.
• Excellent communication, relationship building and influencing skills, both verbally and in writing, and share information proactively at all levels.
• Excellent MS Office skills, particularly Excel.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and recordkeeping skills.

Location & Work Environment

• This is a primarily remote role supporting a decentralized HQ team. Candidates should be comfortable collaborating across time zones in a multi-state environment.
• Candidates must reside in or near one of the following major markets:

  • California: San Diego, Los Angeles, or Riverside County
  • Arizona: Greater Phoenix area
  • Nevada: Greater Las Vegas area
  • Utah: Greater Salt Lake City area
  • Texas: Dallas, Houston, or San Antonio
  • Florida: Tampa, Orlando, or Fort Lauderdale
• Occasional travel to field locations as needed.