About POS :

Razorpay POS, Razorpay’s comprehensive suite of point-of-sale-led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions.

With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences.

Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.

Role Summary:

We are seeking an experienced and driven professional to lead the Bank Retail vertical for POS sales. This role requires a combination of strategic planning, people management, and execution excellence. You will lead a team of individual contributors and be responsible for regional merchant acquisition, EMI/POS deployment, and building strategic relationships with banking partners.

Key Responsibilities:

1. Team Management & Leadership

• Lead, mentor, and manage a team of POS sales executives across assigned territories.
• Manage 4-6 Territory Managers directly
• Track team performance and ensure achievement of collective and individual targets.
• Drive a high-performance culture through regular reviews, feedback, and coaching.

2. Merchant Acquisition & Onboarding

• Oversee merchant onboarding across the region by supporting your team in identifying and converting leads.
• Build and maintain partnerships with banking institutions to drive joint acquisition efforts.

3. Sales Strategy & Execution

• Develop and implement regional POS sales strategies to drive revenue and market penetration.
• Collaborate with product and central teams to drive offers, campaigns, and merchant engagement plans.
• Monitor POS terminal sales and usage across geographies to identify growth and improvement areas.

4. Relationship Management

• Foster strong relationships with senior stakeholders at partner banks, NBFCs, and large retail merchants.
• Ensure effective resolution of merchant or partner issues raised through your team or partners.

5. Operational Oversight

• Ensure efficient deployment, activation, and usage of POS terminals managed by the team.
• Track and improve transaction volumes, first-month activation, and overall usage health.

6. Training & Enablement

• Oversee training programs for both bank staff and field teams to ensure proper understanding of POS products.
• Act as a knowledge resource for team members and bank partners, aligning them with business goals.

7. Market Intelligence & Reporting

• Analyze team reports and market data to understand trends, competition, and customer behavior.
• Share insights with internal stakeholders to fine-tune business strategies and product offerings.

1. AI proficiency

• AI and digital competency- Demonstrated ability to use AI and data-led market intelligence tools to size state-level opportunities, build prospect lists, sharpen territory coverage and shorten deal closure cycle.s
• Coach team members to adopt these same practices.

Required Skills & Qualifications:

• Minimum 8-12 years of experience in POS, fintech, or banking domain, with at least 2 years in a leadership role.
• Proven track record of managing high-performing sales teams and achieving business targets.
• Strong understanding of digital payments, retail merchant behavior, and POS lifecycle.
• Excellent interpersonal, negotiation, and stakeholder management skills.
• Strategic thinker with a hands-on execution mindset.
• Comfortable with data analysis, reporting, and CRM systems.