Manager, Cortland Front Door Waste - Phoenix, Az Tucson, Az
Cortland
Phoenix
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As a Manager, Cortland Front Door Waste, you'll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience.
Team Leadership & Development
- Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.
- Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety.
- Provide regular feedback, performance documentation, and support to reinforce expectations and accountability.
- Promote a positive, collaborative team culture focused on safety, service, and operational excellence.
Operational Management
- Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities.
- Approve time sheets and verify that routes and communities are serviced as scheduled.
- Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed.
- Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door.
- Lead new community launches, including distribution of containers and initial service setup.
Quality Control & Safety
- Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards.
- Enforce, promote, and train team members on all EPA, OSHA, and company safety policies.
- Report all safety incidents thoroughly and promptly, following established protocols.
- Maintain accurate community, associate, and operational records.
Customer & Stakeholder Communication
- Serve as the primary operational contact for property managers and onsite teams.
- Address service escalations promptly and professionally.
- Partner with property teams to adjust service needs, resolve resident compliance issues, and maintain continuous service quality.
Resource & Equipment Management
- Maintain inventory of supplies (PPE, containers, waste stations, tools) and ensure proper usage across the team.
- Drive to the warehouse as needed to replenish supplies or equipment.
- Ensure that vehicles, carts, compactors, and tools are properly maintained and safe to operate.
- Coordinate repairs or service requests and reduce equipment downtime.
Qualifications
- High school diploma or equivalent required
- 2+ years’ experience in waste services, facilities operations, or similar service environments
- 1+ years’ of supervisory or people‑leadership experience; supervisory or technical training preferred
- Strong understanding of EPA, OSHA, and waste‑handling safety requirements
- Effective communication, coaching, and conflict‑resolution skills; bilingual ability is a plus
- Ability to manage schedules, labor budgets, and productivity across multiple locations
- Comfortable working outdoors and in varying weather conditions
- Ability to climb stairs, walk long distances, and lift up to 50 lbs
- Valid driver’s license and ability to drive locally between properties
- Personal smartphone (Android 2.2+ or iPhone iOS 4.3+) with data plan and active email for documentation
About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected]
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
California Applicant Privacy NoticeWe collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., résumé, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.
California residents may request access to or deletion of their personal information by contacting us at [email protected]
GDPR Statement
When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing [email protected] because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at [email protected]
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
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