Role: Home Team Assistant

Location: London, United Kingdom

About the role:

Reporting to the Office Services Manager, you'll keep front-of-house running smoothly while supporting a broad range of operational and facilities functions. At this level, the focus is on reliable delivery, clear communication, and a proactive attitude — noticing what needs doing and acting on it. You'll develop hands-on experience across workplace operations, supplier coordination, and office administration, with full training provided across all systems and tools.

What you will be doing:

• Welcome clients, visitors, and employees, ensuring every interaction is warm, professional, and efficient
• Manage office access across multiple locations — including issuing and removing access passes
• Coordinate meeting room bookings and visitor arrangements
• Set up and reset meeting rooms for client meetings, workshops, and internal sessions
• Coordinate catering orders and provide hospitality support for client and team events
• Support the planning and logistics of office events, pitches, and socials
• Answer and direct incoming calls and respond to email requests in a timely manner
• Provide diary management and scheduling support as needed
• Maintain accurate records and documentation
• Raise purchase orders and support day-to-day financial administration
• Process deliveries, mail, and courier services
• Keep multiple offices stocked with groceries, stationery, and supplies
• Coordinate maintenance callouts and liaise with facilities providers as required
• Support health and safety procedures and workplace compliance requirements
• Support the Office Services Manager with operational tasks, projects, and administrative activities

What you need to be great in this role:

• Experience in a front-of-house, reception, or customer-facing role — this can include retail, hospitality, events, or office environments
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
• Clear, confident communication — written and verbal
• A proactive approach: you notice what needs doing and act without being asked
• Attention to detail, particularly when maintaining records and trackers
• You stay focused and solutions-oriented when things get busy
• You build easy, positive relationships with colleagues, clients, and visitors
• Familiarity with Microsoft Outlook, Teams, or ticketing systems is helpful — full training is provided
• A good understanding of workplace security and access control systems, or a genuine willingness to develop knowledge in this area
• Basic awareness of financial administration, including purchase orders and invoice tracking
• Curiosity about how AI tools can support day-to-day tasks — drafting communications, streamlining scheduling, or organising information
• Willingness to explore AI tools relevant to operations and office management
• Agentic mindset: the ability to break tasks into manageable steps and find practical, efficient solutions

Req ID: 18628

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