Company Description

Job Description

Scope of Responsibilities

• Own the delivery strategy and execution of all software deployments within the account.
• Lead renewal and expansion within existing accounts, in partnership with Engagement and Sales, with direct accountability for retention and growth revenue from identifying and shaping opportunities through closing renewals and expansions.
• Champion customer adoption and measurable impact of the product.
• Lead and develop teams responsible for deployment management, implementation, support, and product adoption.
• Align teams to deliver against both client outcomes and internal business goals.
• Establish and track KPIs for delivery quality, customer health, product adoption, and operational efficiency.
• Partner with Sales, Product, and Engineering to ensure smooth handoffs and alignment on customer requirements and product capabilities.
• Drive continuous improvement across delivery processes, documentation, and delivery artifacts.
• Determine and adapt staffing models based on account needs, growth potential, and team performance, ensuring alignment with broader company resourcing plans and capacity constraints.
• Lead the development of deployment work plans and align internal teams to execute an efficient resource plan.
• Develop a deep understanding of client workflows and decision needs to inform the configuration of our data and technology.
• Set the standard for and manage high-quality, high-impact deployment execution to ensure delivery exceeds client expectations while smartly employing team resources.
• Perform quality assurance of all deliverables across the account.
• Serve as the escalation point for critical delivery or support issues.
• Discover valuable insights for our client’s business, translate them into strategic recommendations, and present them in a concise and compelling manner to executives.
• Lead, mentor, train, and provide quality assurance for Implementation Managers and Engagement Managers and Directors.
• Regularly assess individual and team performance and refine products and internal processes.

Qualifications

• U.S. Citizenship is required
• MBA or advanced degree from a top-tier institution

• 7+ years of experience in client engagement.
• 7+ years of subject matter expertise with at least one of the following: National security strategy and policy; supply chain risk management, industrial base, and market assessments; technology scouting and innovation markets; federal budgeting and procurement processes, government contracting landscape; AND/OR experience in management consulting, advisory services, software-as-a-service (SaaS), information services, analytical tools, or data analytics industries.
• Strong business acumen, excellent professional demeanor with a willingness to work outside of your comfort zone without hesitation.
• Experience managing and being responsible for assessing, training and providing career development of a team.
• Exceptional ability to visualize and present complex information and concepts with experience in how national security clients prefer to receive information.
• Referenceable history of exceptional performance.
• Detail-oriented with outstanding verbal and written communication skills.
• Ability to command executive briefings and own executive relationships.
• Ability to manage multiple work-streams and projects from start to finish, to learn quickly, and to work independently.