About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Qualifications

• Must have basic computer knowledge
• General Sports and Sports Betting knowledge preferred, but not necessary
• Must have a minimum of 1 years of cash handling experience in a work setting
• 21+ years of age or older
• Must be able to obtain a Gaming License from the MD Lottery
• Must be able to provide a high level of customer service in a very fast paced environment
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
• Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
• Write Sports tickets in an accurate and timely manner
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
• Greet guests in a positive, friendly manner
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
• Adhere to all rules and regulations set forth by MD Lottery and Fanatics.
• Become familiar with entire bet offering and be able to answer questions about the offering with confidence.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Have a positive attitude that helps ensure a great work environment
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• Other duties as assigned

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/