Position Summary

The Senior Accounts Receivable Technician is responsible for managing the complete billing and accounts receivable administration of a portfolio of strategic automotive customers across the United States. This role serves as a key point of contact between Operations, Sales, Project Management, and clients to ensure accurate invoicing, timely collections, dispute resolution, and strong cash flow performance.

The ideal candidate brings at least five years of experience in a high-volume accounts receivable environment, preferably supporting large corporate customers within the automotive, engineering services, staffing, or consulting sectors. Experience with NetSuite ERP is considered a significant asset.

Key Responsibilities

Customer Billing & Invoicing

• Manage the end-to-end invoicing process for a dedicated portfolio of major automotive customers.
• Review billing data and supporting documentation to ensure accuracy and compliance with customer requirements.
• Generate and submit invoices in accordance with contractual terms and customer-specific billing procedures.
• Coordinate with Operations and Project Managers to resolve billing discrepancies prior to invoice submission.
• Maintain accurate customer master data related to billing and invoicing.

Accounts Receivable Management

• Monitor outstanding receivables and follow up proactively on overdue balances.
• Maintain regular communication with customer AP departments and key stakeholders.
• Investigate and resolve invoice disputes, deductions, short payments, and payment delays.
• Prepare aging reports and recommend escalation actions when necessary.
• Support cash collection objectives and contribute to working capital optimization.

Customer Relationship Management

• Develop professional relationships with customer accounts payable and procurement teams.
• Serve as the primary AR contact for assigned customers.
• Ensure a high level of service while maintaining adherence to company collection policies.

Reconciliation & Reporting

• Perform account reconciliations and resolve outstanding discrepancies.
• Support month-end close activities related to accounts receivable.
• Prepare AR reports, collection updates, and customer account analyses.
• Identify trends and risks impacting collections and cash flow.

Process Improvement

• Participate in initiatives to improve billing efficiency, collections performance, and internal controls.
• Contribute to ERP optimization and process standardization efforts.
• Assist with testing and implementation of system enhancements related to billing and receivables.

Qualifications

Education

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

Experience

• Minimum 5 years of experience in Accounts Receivable, Billing Administration, or Credit & Collections.
• Experience managing complex customer portfolios and high-volume invoicing.
• Experience working with large corporate customers in the automotive industry is highly desirable.
• Experience within engineering services, consulting, staffing, or project-based organizations is considered an asset.

Technical Skills

• Strong proficiency with Microsoft Excel.
• Experience with ERP systems required.
• NetSuite experience is a major asset and strongly preferred.
• Experience with customer portals and electronic invoicing platforms is beneficial.

Competencies

• Strong attention to detail and analytical skills.
• Excellent organizational and time management abilities.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset and proactive approach to collections.
• Ability to build credibility with internal and external stakeholders.

Success Metrics

• Invoice accuracy and timeliness.
• Days Sales Outstanding (DSO) performance.
• Collection effectiveness and cash flow contribution.
• Reduction of billing disputes and aging balances.
• Customer satisfaction and responsiveness.
• Compliance with internal controls and billing procedures