About the Role:

Our Licensing Team is core to our business and ensures licensing requests move forward accurately and efficiently. The Licensing Specialist Contractor is responsible for managing a queue of licensing requests, tracking application progress, coordinating required documentation, and supporting the team in meeting established service-level expectations.

We’re looking for optimistic self-starters who work well independently and collaboratively in a team environment. This role involves performing consistent, detail-oriented tasks daily, so we are seeking someone who thrives in a structured and predictable workflow. If this sounds like you, we’d love to hear from you!

Compensation for this role is between $18/hr - $25/hr depending on location and level. This will be a Full Time (40 hours a week) 3-6 month contract with potential opportunity to extend. This role would be normal business hours with core hours being 8-5pm.

Responsibilities:

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills and Requirements:

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments

#LI-Remote

• Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected]