This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Workplace Manager

We are looking for a highly energetic, hands-on, organised, and tech-savvy Workplace Manager to join our global Workplace team. You will be based in Tokyo where this role will be responsible for owning the daily workplace experience for the office. You’ll report to our Regional Workplace Manager, based in Singapore, and work closely with the Country Manager in Tokyo to help ensure we are continually bringing an amazing office experience.

The core of the Workplace Manager role is to partner closely with leadership to develop and maintain an engaging and safe work environment, ensure organisational effectiveness, and manage all logistic and office related issues, including supervising external service providers. In addition to that, you will play a key role in being an ambassador & champion of our company culture.

What you'll do

• Provide a welcoming environment for all visitors and staff – internal and external
• Be the "go-to-person" for all incoming office related queries
• Partner closely with IT, Onboarding, Events, Marketing, HR, and other teams to make sure that all teams are aligned on needs, changes, growth, and vibe in the office
• Work with Employee branding & marketing teams for organising external events
• Work with internal teams to provide access and support for a wide variety of visitor experiences such as candidate interviews, client visits, global visitors, trainings and more
• Be the point person for all building-related contact with our building management team to coordinate all maintenance, repairs, and documentation as needed
• Work with Security and IT to ensure that we are up to date and compliant in all areas of on site security management including emergency preparedness and visitor management.
• Work closely with the Workplace managers across the region to understand and support all regional workplace needs and create a seamless experience across our Adyen offices
• Manage suppliers and seek new ones when appropriate
• Be responsible for coordinating our approach to CSR activities and champion the involvement of other offices members through a committee
• Work with local leadership to develop the approach to plan & run team building events, offsites and other office celebratory events
• Partner with the Workplace Project Team to manage all aspects of the office's space/infrastructure planning (moves, adds, and changes to workstations) and provide answers, resources, and solutions as requested
• Work closely with HR to help support any remote onboarding sessions and send out anniversary/care packages when necessary
• Act as the Health officer（衛生管理者）on behalf for Adyen
• Source and manage office discount schemes
• Process incoming mail and invoices, translate where necessary and forward to appropriate teams
• Other ad hoc admin support when required

Who you are

• You are a passionate self-starter with the ability to thrive in a fast-paced environment
• You make good decisions in the moment and to adapt and thrive in a global organization
• You are a highly motivated team player where winning is more important than ego
• You have a positive attitude, flexible, and able to hustle to get things done
• You know how to push back and challenge the status quo
• You are a people person and love working in a service-oriented role

Your qualifications

• 5+ years working experience
• Experience as a Workplace/Office Manager in an office of a minimum of 50 employees
• Fluent in Japanese with a business proficiency in English - you are confident to switch between both languages when working with our local team/vendors and international stakeholders
• A Support-oriented mindset - you find problem-solving for people an enjoyable challenge
• Strong partnership skills, ability to communicate effectively with the Adyen population at all levels of the organization
• Strong project management skills and ability to manage multiple projects simultaneously
• Experience with general technical/electric building knowledge is preferred
• Class 1 or Class 2 Health supervisor’s license (衛生管理者)will be an advantage

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.