The Role: As a Pharmacy Fulfillment Operations Lead, you will support and supervise a team of pharmacy fulfillment technicians, helping to manage day-to-day dispensing workflows and queues under the guidance of senior leadership. This role is a strong foundation for developing operational and people management skills in a fast-paced pharmacy environment. We are looking for a motivated, positive and detail-oriented Lead who will assist with onboarding, coaching, and supporting technicians while upholding company policies, performance metrics, and regulatory requirements.

What you’ll do:

Team Management & Development

• Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership.
• Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met.
• Assist with new hire onboarding, helping technicians get acquainted with tools, workflows, and team expectations.
• Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment.
• Provide day-to-day coaching and feedback to technicians, supporting continuous improvement and skill development.
• Address underperformance promptly through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary.

Operational Excellence

• Use available reporting and dashboards to track team performance and surface operational trends to leadership.
• Monitor workflow queues throughout the day to ensure tasks are completed accurately and on time. Help maintain adherence to service level agreements (SLAs) and communicate performance barriers promptly.
• Support the implementation of process changes by reinforcing new procedures with the team and flagging adoption challenges.
• Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions.

Compliance & Quality Assurance

• Ensure team adherence to regulatory requirements and company policies in pharmacy operations.
• Review technician work periodically to identify accuracy issues and support quality improvement.
• Flag compliance risks or recurring errors to senior leadership for resolution.

Collaboration & Communication

• Keep the team informed of daily priorities, workflow updates, and policy changes.

• Communicate effectively with peers and senior leads to ensure alignment on goals and operational challenges.

Leadership & Problem-Solving

• Model professionalism, accountability, and a positive attitude for the team.
• Address routine escalations and day-to-day issues, escalating complex situations to senior leadership as needed.
• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

What You Need:

• Leadership Experience: 2-3 years in an operational or team-support environment; prior supervisory experience a plus.
• Educational Background: Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• Industry Knowledge: Some familiarity with pharmacy, healthcare, or fulfillment operations; willingness to learn regulatory requirements and operational complexities.
• Operational Excellence: Experience supporting high-volume workflows and a demonstrated ability to stay organized under pressure.
• People Skills: Strong interpersonal skills with a genuine desire to coach others and contribute to a positive team culture.
• Organizational Skills: Ability to manage competing priorities and stay focused in a fast-paced environment.
• Data & Technology Fluency: Comfortable using basic data tools and workflow platforms to track tasks and monitor performance.
• Analytical Thinking: Attention to detail and a problem-solving mindset; ability to recognize patterns and surface issues proactively. .
• Performance Metrics: Basic familiarity with key performance indicators (KPIs) and an eagerness to learn how to use performance data to improve team outcomes. .
• Communication: Clear, professional communicator who can relay information effectively to a team and escalate appropriately.
• Regulatory Awareness: General awareness of compliance in healthcare or pharmacy settings is a plus.
• Technical Proficiency: Comfortable with standard office software and willing to learn in queue management and workflow platforms.

Location/Hours:

• Fully onsite role in St. Louis, MO (Chesterfield) Monday - Friday
• Requirement for evening and weekend availability