At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Are you looking to be a Project Analyst on a growing team? If so, this may be the role for you! You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers to track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.

What you’ll be doing:

• First point of contact for FourKites customers, partners & consultants to Research, troubleshoot, replicate and test product problems, bugs
• Track issue progress and provide regular updates to clients until incidents are resolved
• Interface with Development, QA and Consulting Services as needed to resolve customer issues
• Be part of weekend rotation for 24/5 customer emergencies

About the team:

Our product and engineering teams are dedicated to providing the industry’s best-in-class end to end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world’s most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies trust FourKites to digitize their supply chains for greater agility, efficiency and sustainability.

Who you are:

• Excellent Verbal & written communication skills
• Excellent Problem Solving & Analytical skills
• Detail Oriented
• Ability to multitask & work independently as well as collaboratively in a global team environment
• Work under pressure and handle difficult & escalated customer situations with diplomacy & tact
• Open to work in weekend rotational shifts
• Open to work from 2 - 11 PM on daily basis as regular work timings

Eligible Criteria:

• Strong communication - verbal & written skills
• No arrears or backlogs

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)