In This Role

Team Mentorship & Daily Operations

• Assign and prioritize inspections based on business needs, inventory availability, quality concerns, and operational deadlines
• Monitor team productivity, inspection accuracy, and adherence to established quality standards and procedures
• Provide hands-on training, coaching, and technical guidance to Quality Associates on inspection methods, product specifications, equipment, and quality expectations
• Serve as the first point of escalation for inspection challenges, product defects, and quality-related concerns
• Review inspection findings and documentation to ensure accuracy, consistency, and completeness
• Identify workflow inefficiencies and recommend improvements to inspection processes, team performance, and resource utilization
• Communicate daily priorities, progress, staffing constraints, and operational challenges to Quality leadership and cross-functional stakeholders
• Promote accountability, teamwork, safe work practices, and continuous improvement throughout daily operations
• Support onboarding, skills development, and performance feedback for Quality Associates in collaboration with Quality leadership

Product Quality & Technical Evaluation

• Inspect vendor samples, prototypes, pre-production products, and existing inventory against specifications, approved standards, and quality expectations
• Utilize metrology tools and measurement techniques to evaluate dimensions, tolerances, fit, alignment, construction, finishes, and functionality
• Investigate damaged or defective inventory, identifying potential causes related to manufacturing, packaging, transportation, handling, or storage
• Apply lessons learned from previous quality issues, customer claims, and supplier corrective actions to future product evaluations
• Support root cause analysis, corrective actions, and continuous improvement initiatives

Sample Preparation & Review Readiness

• Receive inbound pre-production samples, documenting arrival, and carton condition before opening
• Unbox samples methodically, photographing packaging, inserts, and product condition at each stage before anything is disturbed or discarded
• Assemble samples following the instructions included exactly as written. Record errors, unclear steps, and missing or incorrect hardware against the bill of materials
• Clean and stage samples in review-ready condition for Product Design and reposition furniture as needed throughout reviews
• Break down packaging, retaining representative packaging when findings need to be shown to suppliers
• Keep the sample review area organized, safe, and ready for scheduled reviews

Packaging, Rework & Warehouse Operations

• Evaluate packaging design, materials, protection, and effectiveness in preventing transportation and handling damage
• Recommend and implement practical product and packaging improvements, documenting methods and results
• Complete stock inspections and support product disposition decisions
• Safely operate pallet jacks, forklifts, material lifts, and other warehouse equipment following required training and authorization

Collaboration, Reporting & Analysis

• Collaborate with Product Design, Sourcing, Quality, Operations, and suppliers to communicate findings and resolve quality concerns
• Prepare clear, professional inspection reports with photographs, measurements, observations, and actionable recommendations
• Communicate technical findings effectively to both technical and non-technical audiences
• Analyze quality data to identify trends, recurring defects, and opportunities for improvement
• Maintain accurate inspection records, test results, and supporting documentation

Other Duties

• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 3+ years of experience in quality inspection. Manufacturing, metrology, product testing, or a related technical field preferred
• Working knowledge of quality terminology, inspection methods, measurement techniques, and basic manufacturing processes
• Ability to use precision measurement tools such as calipers, micrometers, force gauges, moisture meters, and other inspection equipment
• Ability to interpret product specifications, dimensions, tolerances, and technical documentation
• Proficiency with Microsoft Windows, Apple iOS, and Microsoft Office applications, particularly Excel, including formulas and PivotTables
• Familiarity with Microsoft Power BI, SharePoint, and digital reporting systems, or ability to learn these tools
• Strong written communication, analytical thinking, attention to detail, and problem-solving skills
• Willingness to train and become proficient with CAD SolidWorks and 3D scanning tools and equipment
• Ability to work independently and collaboratively across departments
• Work regularly in a warehouse environment that is not air conditioned, including exposure to elevated temperatures
• Stand, walk, or sit for prolonged periods throughout the workday, and ability to lift and carry up to 50 pounds
• Frequently bend, reach, crouch, and maneuver around furniture and other products
• Safely operate hand tools, inspection equipment, pallet jacks, forklifts, and material lifts with required training and authorization
• Transition between warehouse, inspection, and office environments as operational needs require