Membership Sales Coordinator

Moss New York LLC

[Membership] • [NYC]

Compensation: $70,000–$80,000 annually

As Membership Sales Coordinator, you will provide vital operational support to our membership sales team. In this client-facing position, you will manage the membership inbox and CRM, help advance leads through the sales pipeline, and coordinate the scheduling of prospect interviews and tours — setting the Membership Director and Membership Sales Manager up for success at every stage of the funnel. You will also serve as a warm, knowledgeable first point of contact for prospective members and guide new members through a seamless onboarding experience.

This role is ideal for someone who thrives in a social, fast-paced environment; is naturally organized and detail-oriented; and enjoys blending high-touch hospitality with data-driven thinking. A proactive, collaborative mindset and a genuine interest in building relationships will be key to success.

Essential Functions

Inbox & Lead Management

• Manage the membership inbox: respond to all member and prospect inquiries with timely, professional, and personalized communication.
• Actively support and advance leads through the membership sales pipeline with timely follow-up, personalization, and strategic engagement.
• Identify and capture opportunities from email inquiries, referrals, applications, nominations, and event attendance.
• Qualify inbound inquiries and route prospects to the appropriate next step in the sales process.

Scheduling & Sales Support

• Coordinate and schedule prospect interviews, calls, and tours for the Membership Director and Membership Sales Manager, ensuring calendars are optimized and prospects are confirmed, prepared, and followed up with.
• Prepare prospect briefs ahead of interviews and tours (background, interests, referral source, engagement history).
• Conduct overflow tours and introductory calls when the Director and Sales Manager are unavailable, communicating the club's vision, amenities, and offerings.
• Prepare event face sheets for membership activations, including guest names, notes, and key introductions; attend membership events to provide support and capture follow-up opportunities for conversion.

CRM Management & Reporting

• Maintain accurate, up-to-date lead and member records across CRM systems (e.g., PeopleVine, HubSpot), including daily data clean-up and duplicate merging.
• Research and refine member and prospect profiles to support personalized outreach and onboarding.
• Handle day-to-day CRM administration: pipeline stages, task workflows, and outreach and conversion tracking.
• Build and maintain reports and dashboards in the CRM (pipeline status, conversion metrics, outreach activity) so the Director and Sales Manager have accurate, real-time data for their reporting packages.
• Flag system-related issues by opening support tickets and coordinating with vendors as needed.

Member Onboarding & Processing

• Process membership applications and payments; track each new member's onboarding progress from acceptance through activation.
• Guide new members through onboarding touchpoints, ensuring a thoughtful, seamless welcome experience.
• Serve as Membership's coordination point with the building's Finance Manager for membership dues, payments, and refunds.
• Help streamline workflows and communications across the membership funnel.

Member Experience & Collaboration

• Maintain a consistent presence in the club to support a seamless prospect and member experience.
• Uphold our organization's values and a hospitality-first approach across all member and guest touchpoints.
• Respond promptly and thoughtfully to member feedback, inquiries, and requests.
• Partner with the Membership team and other departments to ensure a cohesive, elevated experience for all who engage with our club.

Qualifications

• 1-3 years of experience in luxury hospitality, private clubs, membership sales, or a high-touch client-facing role; exposure to a membership or sales pipeline preferred (compensation within the $70,000–$80,000 range based on experience).
• Proficiency with CRM systems (HubSpot, PeopleVine, or similar), with strong data hygiene instincts and the ability to build reports and dashboards.
• Exceptional written and verbal communication; comfort engaging with VIP clientele in a discreet, service-forward manner.
• Highly organized, proactive, and energized by a dynamic, fast-paced environment; able to juggle a high volume of inquiries, scheduling, and follow-ups without letting details slip.
• Adaptability and strong in-person availability, including evenings and weekends as needed for events and coverage.