Summary: The Intermediate Contract Recruiter is pivotal in managing full-cycle recruitment for high-volume call center hiring classes. This role requires close collaboration with hiring managers and workforce planning teams to attract, assess, and hire qualified candidates for customer service, sales, and support roles. The recruiter ensures a positive candidate experience while meeting hiring goals, class start commitments, compliance requirements, and recruiting metrics.

Responsibilities:

• Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake to offer acceptance and onboarding coordination.
• Execute recruiting strategies to meet staffing forecasts and class start requirements.
• Build and maintain candidate pipelines through job boards, social media, employee referrals, networking, and applicant tracking systems.
• Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements.
• Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
• Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
• Prepare and extend employment offers following established compensation guidelines.
• Monitor candidate progression, identifying and mitigating risks to class readiness proactively.
• Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS).
• Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
• Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
• Collaborate with cross-functional partners, including Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development, to ensure successful class starts.
• Ensure compliance with all applicable employment laws, company policies, risk management practices, and recruiting procedures.

Qualifications:

• Bachelor's degree; OR 4 additional years of related experience may be substituted in lieu of a degree.
• 2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
• Experience supporting class-based hiring and large-scale recruiting initiatives.
• Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
• Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms.
• Strong interviewing, candidate assessment, and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and process accuracy.
• Experience interpreting recruiting metrics and using data to drive recruiting decisions.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
• Ability to thrive in a fast-paced, high-volume recruiting environment.
• Strong customer service mindset with a focus on candidate and hiring leader experience.
• Effective stakeholder management and partnership skills.
• Strong sense of urgency and accountability for hiring results.
• Excellent time management and prioritization abilities.
• Ability to identify recruiting risks and proactively develop solutions.
• Commitment to compliance, process excellence, and data accuracy.