Product Manager
1800contacts
Draper
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
As a Product Manager, you’ll help make getting an eye exam and prescription easier for millions of glasses and contacts wearers. You’ll own the customer experience for an innovative, app-based vision exam and help shape the product vision, roadmap, and go-to-market strategy. You’ll work closely with engineering, design, data, legal, and compliance teams to turn big ideas into a simple, seamless experience that makes it easier for customers to get the vision care they need and buy glasses online.
What you’ll do
- Planand executetheproduct roadmapfor regulated prescription technology, aligninginitiativeswith broader company goals and customer needs.
- Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
- Understandcustomer needs, motivations, and pain points to createuser interfacesthat transformcomplextasks into simple-to-followexperiences.
- Leadan agile software development teamand work cross-functionally to driveideas frominceptionto launch.
- Collaborate with cross-functional teams—including engineering, data science, UX design, marketing, and customer success—to define, build, and launch impactful product experiences.
- Understand and track product metrics & KPIs, and deliver features that meet defined business outcomes.
- Partner withcomplianceteamtomaintainandoptimizeprocesses for change managementand regulatory adherence. Ensure proper measurement, validation, and documentation of software changes prior to release.
- Partner with marketing and ecommercetounderstand market response to the product, create effective messaging and product positioning, and develop cohesive customer journeys from awarenessthrough adoption and purchase.
What you'll need
- Ability to work from our Draper, Utah office 1-2 days a week
- 5+years of product management experience buildingconsumer facingapplications,mobile app experiencerequired
- Experience working with products thatleverageadvanced mobile technology, such as facial recognition,voiceand speech recognition,lidar,device sensors,or other similar technology
- Demonstrated success working in an environment and process that requires detailed documentation, compliance with privacystandards or HIPAA,or regular legal& complianceoversight. Experiencewith medical devicesis considereda plus.
- Thrives in a fast-paced, start-up environment with an ability to changeapproach to meet changing business needs
- Excellent written and verbal communication skills, comfortablecommunicatingwith stakeholders from all levels of the organization
- Experience working in agileenvironments with cross-functional teams.
- Familiarity withtools such asJIRA, Confluence, Figma, Adobe Analytics, Tableau, etc.
- Strong analytical and problem-solving skills; proficient in using dataand A/B testingto inform decisions
- Strong technical literacy and the ability to engage in meaningful discussionsregardingalgorithms, model performance, data structures, and API behaviors with engineers and data scientists.
Perks
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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