About the Team

Come join DoorDash’s Collections team! Be part of a dynamic, supportive team where you’ll tackle exciting challenges, grow your skills, and make an impact at a leading global delivery company.

About the Role

We are looking for a goal-oriented Collections Analyst to manage a high volume of international customer accounts. This role is responsible for collecting outstanding balances, resolving payment issues, and preparing accurate cash collection forecasts while meeting strict performance targets.

The ideal candidate has experience collecting from international accounts in English, a basic understanding of accounting, and the ability to prioritize effectively under pressure.

Key Responsibilities:

• Manage a large portfolio of international customers and follow up on past-due invoices through email and phone.
• Communicate professionally in English to resolve payment delays, negotiate payment commitments, and maintain strong customer relationships.
• Review account statements, reconcile balances, and investigate payment discrepancies, unapplied payments, and billing disputes.
• Prepare and update cash collection forecasts based on customer commitments, payment history, and account risks.
• Meet established KPIs for collections, past-due reduction, follow-up activity, and forecast accuracy.
• Maintain accurate records of collection efforts, payment commitments, and account status.
• Partner with Billing, Accounting, Sales, and other internal teams to resolve issues affecting payment.
• Identify and escalate accounts at risk, broken payment commitments, and unresolved disputes.

Required Qualifications:

• Previous experience in collections for international accounts
• Strong written and spoken English, with experience conducting collection conversations and correspondence in English.
• Experience managing a high volume of customer accounts.
• Basic knowledge of accounting principles and accounts receivable, including invoices, credit memos, payment application, taxes and account reconciliation.
• Experience preparing cash collection forecasts and tracking payment commitments.
• Proficiency in Excel or Google Sheets.
• Strong organizational, analytical, negotiation, and problem-solving skills.
• A results-driven mindset and demonstrated ability to meet strict KPIs.
• Ability to work effectively under pressure while maintaining accuracy and professional customer service.

Preferred Qualifications:

• Experience in B2B collections.
• Experience in payment processing portals
• Familiarity with NetSuite, HighRadius, or similar accounting and collections systems.
• Experience with IA
• Experience working with cross-functional teams across multiple countries.

You’re excited about this opportunity because you will…

• Manage a large portfolio of international customers and directly contribute to DoorDash’s cash collection goals.
• Use your analytical and negotiation skills to resolve payment issues and reduce past-due balances.
• Prepare cash collection forecasts and identify risks that inform business decisions.
• Collaborate with teams across countries to improve the customer payment experience.
• Take ownership of challenging accounts in a fast-paced, results-driven environment.
• Make a measurable impact by meeting collection targets and identifying opportunities to improve processes.