GiveCampus is looking for a Business Operations Lead. Business Operations at GiveCampus is inspired by Claire Hughes Johnson’s take in Scaling People, where she describes it as “a team staffed with folks who have a mix of consulting and entrepreneurial backgrounds, who thrive on new situations and on solving problems.”

Many job descriptions contain the phrase “other duties as assigned.” In Business Operations, that is your job description, with one important caveat: you play an important role in assigning, too. In other words, Business Operations team members solve challenging problems our company needs them to prioritize, and they also identify problems we should be solving, raise them, get buy-in, prioritize, take ownership, and partner across the company to solve them.

We expect the impact of you joining the team to be immediate and felt across the organization: as you succeed, team members will report that we execute better, we execute faster, we make better decisions, and we serve our partners (customers) better, all in pursuit of our vision.

Finally, you will work with our partners. We believe the only way you can identify the problems to solve is by talking to – and listening – to our users. You will do both, regularly, and use their insights to shape and prioritize our work. Many people who meet our Business Operations team ask, “why do you spend so much time with users?” That is in fact the primary way we learn how to positively impact our team and partners.

What we’re looking for:

• 12+ years of related experience, including SaaS experience in B2B or B2C companies, with experience ranging anywhere from 0 to 1 all the way to scaling larger organizations
• Someone who gets it done. We will do whatever it takes to help our company and our partners succeed. As the adage goes, “if you want to get something done, find the busiest person, and ask them to do it.” We’re looking for you, “get stuff done” person.
• A point of view on our industry: what does the future of fundraising look like? What role does GiveCampus play? And what do we need to do today to move the industry forward?
• A passion for strategy, execution, and data. We will think big about the future. We will execute with rigor (tight plans, high expectations, and exceptional focus) with a focus on business outcomes. You are comfortable communicating with impact in front of leadership while simultaneously digging deep in Claude, Snowflake, Salesforce, Notion, and other tools, interpreting financial data, and understanding nuances in our business model.
• Someone who looks at a goal that seems impossible to achieve and by default asks their peers “well, what would it take to double it?”
• The experiential learning pro. You know how to create amazing experiences for our people during in-person and virtual experiences.
• Strong business acumen: communicate with impact across the organization, and translate complex OKRs / KPIs into meaningful tactics and areas of focus for our team; leverage your understanding of the macro environment, industry trends, and business performance and translate that into “what does this mean for me?”

We have only one quality that is non-negotiable: consistently bring energy, optimism, and enthusiasm to your work and our team.

The ultimate measure is our ability to hit our KRs. Overall responsibilities to achieve them may include:

• • Make things work better: Identify opportunities to improve the way we work and operate: become more efficient, effective, and scalable. This may include scoping out the vision for a new process or system, partnering with other teams to implement, and / or removing friction and inefficiency between departments throughout the company, etc.
  • Develop new ways of doing things: Plan, lead, and execute on strategic projects, determined in collaboration with Department and Company Leadership.
  • Validate the ROI is there: Confirm initiatives are having intended impact by seeking feedback, reviewing usage, and measuring results at defined points after projects are completed.
  • Communicate with GiveCampers: Identify and prioritize key communications vehicles and share our progress with the company, creating meaningful experiences for our people

Please note this role requires travel of 20%. Location Preference: This is a remote position, with a strong preference for candidates residing in Chicago.