In This Role

• Serve as an initial point of connection for Customer Service at Four Hands, delivering a warm, polished, and professional experience in every customer interaction by phone and email
• Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service-related needs with a helpful, solutions-oriented approach
• Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels
• Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer
• Partner cross-functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity
• Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication
• Use CRM and other internal tools to document interactions, monitor open items, manage follow-up activities, and ensure a consistent and reliable customer experience
• Recognize opportunities to improve the customer experience and share feedback with leadership
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 2+ years of customer service experience in a customer-facing, professional environment
• Bachelor’s degree preferred
• Prior experience using CRM systems strongly preferred
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers
• Demonstrated judgment, initiative, and accountability in handling customer needs
• A proactive, customer-first mindset paired with the ability to work both independently and collaboratively