About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Responsibilities:

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitors all monies being wagered
• Approves or denies wagers from guests in conjunction with the Risk and Trading team
• Maintains Sportsbook vault
• Conducts sweeps/bankroll increases on cashier drawers as necessary
• Monitors performance, conducts basic maintenance, and customer experience on kiosks
• Handles escalated guest disputes in the Sportsbook
• Reports issues and discrepancies to management immediately
• Advises management of any operational concerns
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforces Company’s Standard Operating Procedures
• Maintains high visibility throughout the Sportsbook
• Provides outstanding customer service in a timely manner to both guests and fellow employees
• Performs other duties as assigned

Requirements:

• High School diploma or GED equivalent required.
• 1+ years’ experience with cash handling and sportsbook betting experience preferred.
• 1+ years’ ticket writer/cashier experience preferred.
• Must be able to obtain and maintain valid gaming license as determined by the Ohio State Lottery and Gaming Commission for the position.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/