OVERVIEW

We are seeking an energetic and reliable team member who is passionate about wellness, community, and creating a seamless guest experience. In this role, you will support both the studio and retail environments, ensuring that every interaction reflects the ALO standard for service, cleanliness, and brand integrity.

RESPONSIBILITIES

Guest Experience

• Be a welcoming presence for every guest, creating meaningful connections in the studio and in the retail space.
• Respond to inquiries in person or by phone regarding classes, schedules, studio policies, and retail offerings.
• Accurately manage client registrations, check-ins, and payments.
• Communicate guest needs and feedback to Studio Manager promptly.
• Uphold company standards and approach all situations with respect, empathy, and professionalism.

Studio Maintenance

• Maintain organization, cleanliness, and visual standards in studio and associated areas.
• Setup and reset studio spaces for classes including regular cleaning duties.
• Clean and organize mats, props, and supplies as needed.

Building Community

• Support sales of memberships, class packages, and retail products.
• Educate guests about ALO classes, workshops, and community offerings.
• Support the retail space as needed during class times and slower studio moments.
• Collaborate with the team to ensure smooth operations across studio and retail spaces.

QUALIFICATIONS

• Excellent communication and multitasking skills.
• Strong customer service or retail experience (wellness/fitness a plus)
• High attention to detail and commitment to maintaining a pristine, brand-aligned environment.
• Ability to thrive in a fast-paced, team-oriented setting.
• MindBody experience preferred.
• Aligns with and embodies ALO’s Guiding Principles
• Ability to stand and move for an entire shift
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to perform cleaning and restocking duties
• Seniority Level: Entry level

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

JUST SOME OF THE PERKS

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

Studio & Community Associate Scheduling & Availability

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

The Company’s Associate base pay range is $18.00 - $20.00/per hour in Washington D.C. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.