JOB SUMMARY

The Program Manager supports client programs through Process Development and into GMP Manufacturing of gene therapy viral vectors. The PM is well-versed in contract clinical manufacturing and effectively delivering client projects in a fast-paced environment. The Program Manager will act as the primary contact between clients, Genezen project team members, and functional groups to track progress and ensure the delivery of quality products and services. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, clients, and project team members.

ESSENTIAL JOB FUNCTIONS

• Deliver client satisfaction through timely, effective communication and facilitation of expectations with stakeholders
• Prepare detailed project schedules, including identification of major milestones for overseeing, controlling, communicating, and managing all activities required to complete client projects
• Monitor projects and help resolve issues or escalate appropriately to ensure on time delivery of all milestones and help identify risk mitigation plans
• Organize, set agenda for, and lead meetings with clients and internal teams to facilitate project completion
• Ensure that project deliverables are client focused, results oriented, performance driven, and in compliance with all applicable internal and external requirements
• Deliver project status updates to team members and clients during all stages of the project, manage expectations, and escalate risk immediately
• Build strong relationships with clients and collaborate with business development to obtain new business opportunities from existing clients
• Monitor project costs and prepare regular project updates with management and clients
• Support company financial goals and objectives by supporting forecasting processes, assuring timely invoicing of project milestones, and supporting finance department in resolving disputes related to accounts receivable from clients
• Identify appropriate applications and methods in managing projects
• Proactively suggest improvements to existing processes and think creatively to promote new ideas that will benefit the team and our overall efforts

SPECIAL JOB REQUIREMENTS

• Adaptability required as work schedule may change based on business needs, including flexibility for different time zones
• Criminal background check required
• Other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to meet the following physical demands:

Work Environment Regularly sit for long periods of time

Movement Repeated hand movements, typing, use of keyboard and mouse Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl

Lifting Frequently lift and/or move up to 10 pounds Occasionally lift and/or move up to 25 pounds

Vision Frequently utilize close vision and the ability to adjust focus Communication Frequently required to communicate by talking, hearing, using telephone and e-mail