Clinical Workflow Analyst — Federal Health IT

Location: Remote — United States Security Clearance: Active Secret Required Travel: Occasional Travel for Go-Live Support

Solve Clinical Workflow Challenges. Strengthen Healthcare Technology.

Reliable clinical applications enable healthcare professionals to deliver effective, coordinated care. Rackner is seeking an experienced Clinical Workflow Analyst to diagnose complex electronic health record (EHR) issues, restore functional workflows, and strengthen application reliability in mission-critical federal healthcare environments.

In this hands-on role, you'll apply your EHR expertise to resolve challenging application issues, manage cases through confirmed resolution, and identify opportunities to improve clinical technology operations. Working alongside clinical, technical, and service management teams, you'll contribute to dependable healthcare systems, better user experiences, and continuous operational improvement.

What You'll Do

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.
• Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to appropriate stakeholders.
• Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure.
• Analyze service tickets and available application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes.
• Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement to address issues and facilitate operational readiness.

Required Qualifications

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Professional experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams.

Preferred Qualifications

• Familiarity with specialized operational or field healthcare applications.
• ITIL 4 Foundation certification.
• Experience with EHR utilization analytics and application performance insights tools.

Why Rackner?

At Rackner, you'll contribute to meaningful federal healthcare technology initiatives that help clinical teams work more effectively. You'll have the opportunity to solve complex application challenges, collaborate with multidisciplinary professionals, and influence improvements that strengthen healthcare technology operations.

We value practical problem-solving, technical curiosity, accountability, and professionals who take ownership of delivering reliable solutions.

Benefits & Perks

Rackner offers a comprehensive benefits package designed to support professional growth, financial well-being, and work-life balance, subject to eligibility and applicable plan terms.

• Medical, dental, and vision insurance.
• Life and disability insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and company holidays.
• Professional development and certification support.
• Remote-work equipment and home-office resources.
• Fitness and wellness benefits.

Work Arrangement

This is a remote, U.S.-based position requiring occasional travel to support clinical application go-lives and operational transitions.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.