The Challenge

We are seeking an experienced Internal Auditor and ISO management-systems subject matter expert to lead audit readiness and continuous improvement across our Integrated Management System (IMS). This person will bring deep, hands-on experience with ISO 9001, ISO/IEC 27001, ISO/IEC 42001, and the broader portfolio of applicable ISO audits, including privacy, cloud security, and business continuity standards such as ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and ISO 22301. The role will also provide clear governance for our Quality Management System (QMS), PIMS, AIMS, and integrated management system.

This role partners across the business to make our controls practical, auditable, and consistently operated. It also leads the operating rhythm of the IMS committee, prepares teams for internal and external audits, and represents the organization with confidence and sound judgment. The right person is highly organized, self-directed, and persistent about closing the loop—from finding through evidence, owner, due date, and verified resolution.

Your Mission

• Own the internal audit program for applicable ISO standards and management systems, including risk-based planning, audit execution, reporting, corrective actions, and follow-up validation.
• Serve as a subject matter expert across the applicable ISO audit portfolio, including ISO 9001, ISO/IEC 27001, ISO/IEC 42001, and related privacy, cloud security, and business continuity standards. Support the evolution and integration of our QMS, PIMS, AIMS, and broader IMS.
• Own QMS governance, including process ownership and accountability, quality objectives and metrics, documented information, nonconformities, corrective actions, and management review. Ensure governance is effective, auditable, and connected to operational performance.
• Lead and coordinate the IMS committee: establish agendas, prepare decision materials, track actions and owners, escalate overdue items, and maintain clear records of decisions and outcomes. Coordinate QMS management review and related governance activities with the appropriate leaders and process owners.
• Own and improve management-system policies and supporting standards, procedures, and guidance. Write clear, maintainable policy documents that accurately reflect applicable requirements and how the organization operates.
• Maintain audit-ready management-system documentation, including scope, policies, procedures, control mappings, risk and opportunity registers, objectives, metrics, management reviews, and evidence repositories.
• Translate standards, policies, and auditor requests into clear, testable technical requirements for Research & Development (R&D) teams, including engineering, product, and cloud stakeholders. Partner with those teams to define practical control implementation, ownership, evidence, and validation criteria.
• Help control owners produce evidence that is relevant, complete, current, and traceable to the control being tested.
• Coordinate certification and surveillance audits, customer assurance activities, and auditor requests. Serve as a credible point of contact who can explain the system, evidence, and rationale clearly.
• Evaluate evidence gaps early. Distinguish between a documentation issue, an operating failure, and a control-design gap; assess impact; agree on corrective actions; and track them through verified closure.
• Apply sound professional judgment when evidence is incomplete or an auditor’s interpretation is unclear. Ask for the basis and scope of requests, challenge unsupported conclusions respectfully, identify appropriate alternative evidence where valid, and document limitations, risks, and remediation transparently. Do not misrepresent evidence or bypass requirements.
• Drive corrective and preventive action (CAPA) processes, root-cause analysis, and lessons learned so issues are addressed sustainably rather than simply closed on paper.
• Partner with Security, Privacy, AI Governance, Quality, Engineering, Product, Legal, and business teams to embed management-system requirements in day-to-day SaaS operations.
• Identify opportunities to simplify controls, reduce duplicative evidence collection, automate recurring activities, and strengthen trust with customers, auditors, and other stakeholders.
• Provide leadership with concise, accurate reporting on audit readiness, findings, recurring themes, overdue actions, and management-system performance.

Success in this role looks like

• Internal and external audits are well planned, teams understand what is expected, and evidence is organized, current, and traceable.
• IMS committee decisions translate into assigned, monitored, and completed actions; unresolved risks and overdue items are escalated promptly.
• Findings are addressed at their root cause, with corrective actions validated for effectiveness.
• PIMS, AIMS, quality, and information security requirements are integrated where appropriate, with clear ownership and minimal unnecessary duplication.
• Audit discussions are fact-based and constructive: valid requirements are met, ambiguous or unsupported requests are clarified, and evidence limitations and remediation are documented honestly.
• The organization strengthens its operational discipline and earns trust through a management system that reflects how the business actually works.

You Are/Have

• Extensive, hands-on experience managing or auditing ISO-based management systems in a technology or SaaS organization.
• Deep working knowledge of ISO 9001 and ISO/IEC 27001, with meaningful experience implementing, operating, or auditing ISO/IEC 42001 and AI management systems.
• Experience governing a QMS, including management review, quality objectives, process ownership, documented information, nonconformity handling, and corrective action.
• Experience with privacy information management systems (PIMS), AI management systems (AIMS), and integrating multiple standards into a coherent IMS. Experience auditing applicable standards such as ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, or ISO 22301 is valued.
• Demonstrated experience leading internal audits and supporting external certification, surveillance, or recertification audits from planning through findings closure.
• Strong command of audit methodology, risk-based sampling, evidence sufficiency, control design and operation, nonconformity classification, root-cause analysis, and corrective-action validation.
• Exceptional policy-writing skills and the ability to turn complex standards into concise, clear, maintainable policies and supporting procedures.
• Proven ability to translate compliance requirements into actionable, testable technical requirements for R&D teams, and to work collaboratively with engineers and product teams to operationalize them.
• Ability to interpret standards and convert requirements into clear control expectations, workable processes, and evidence guidance for non-auditors.
• Experience coordinating cross-functional governance forums or management review committees, with disciplined action tracking and follow-through.
• Excellent organization and time management; able to independently manage competing audit cycles, evidence requests, deadlines, and stakeholders without losing detail.
• Clear, confident communication and negotiation skills, including the ability to challenge auditor requests or conclusions respectfully and support positions with objective evidence and documented rationale.
• A pragmatic, service-oriented approach: you help teams meet requirements while keeping the system credible, proportionate, and aligned to real business operations.
• Relevant lead auditor or lead implementer training/certification for one or more applicable ISO standards is strongly preferred.

Extra Awesome

• Experience with ISO/IEC 27701, ISO 22301, ISO/IEC 27017, ISO/IEC 27018, SOC 2, or related assurance frameworks.
• Experience with SaaS control environments, cloud operations, software development lifecycles, and distributed cross-functional teams.
• Familiarity with GRC, audit-management, evidence-collection, or workflow-automation platforms.
• CISA or similar certification