About the Role

As a Veterinary Account Manager, you're the one person at Roo your vets know by name: the first call when something's wrong, the advocate in the room when decisions affect them, and the reason they keep choosing Roo. You'll spot risks before they become churn and directly grow the revenue line the company watches most.

The role blends genuine relationship building with a data-informed operating rhythm. You'll work from booking data, engagement signals, and CRM insights to know each vet's story, catch changes early, and decide where your week goes. You'll also represent Roo in person through vet events, community programming, and conference presence.

Travel Requirement: Expect regular but predictable travel, quarterly vet dinners, occasional regional CE events, and one to two national conferences per year.

Your Responsibilities

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals.
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
• Diagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play.
• Act as liaison between vets and Roo teams to resolve issues, share feedback, and promote advocacy.
• Build community connection through 1:1 conversations, local vet events, and conference programming.
• Utilize CRM tools to track engagement and steer your week from the data rather than waiting for direction.

Qualifications

• 3+ years in account management, customer success, or sales.
• Proven relationship builder with strong interpersonal and communication skills.
• Proficiency in CRM and data analysis tools (HubSpot, Zendesk).
• Organized, adaptable, and self-directed: you manage multiple priorities and build your own week.
• Experience in veterinary staffing or healthcare services preferred.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please note for this role, the territory you will be supporting will be West Coast based (CA).

Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). This role is eligible for variable compensation up to 15% based on performance.

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.