Overview

Join a dynamic Lab Operations team as an Enterprise Systems Engineer, providing critical IT and systems support for multi-site R&D labs. You will ensure reliable lab infrastructure by managing device lifecycles, resolving network issues, and developing automations to optimize daily workflows. Expect to work closely with cross-functional partners to maintain secure, scalable, and efficient lab environments.

Responsibilities

• Oversee device lifecycle management: deploy, image, configure, and decommission lab hosts (Linux/Ubuntu/CentOS, Windows, macOS) across multiple labs and buildings.
• Manage OS patching and security updates for lab devices to ensure ongoing compliance and reliability.
• Serve as first-responder for lab network issues, troubleshooting connectivity, IP/DHCP, IPv6, and 802.1x authentication problems.
• Coordinate with network infrastructure, patch management, and network security teams to escalate and resolve complex device issues across labs.
• Provision and onboard new lab devices and networks, including registration, device health monitoring, and handling inactive-device alerts.
• Manage certificate deployment and renewal on lab hosts, particularly for 802.1x authentication.
• Build and maintain automations (primarily using Bash scripting) to streamline device registration, monitoring, and patching workflows.
• Design and implement scalable virtual machine solutions (e.g., VMware, KVM, Proxmox, Hyper-V) for lab infrastructure expansion.
• Support multiple lab teams and programs as a shared operational service, coordinating setup and troubleshooting across different sites.
• Document lab systems, configurations, and standard operating procedures for cross-team accessibility.

Minimum Qualifications

• Associate's or Bachelor's degree in a technical field, or equivalent experience with relevant IT/networking certifications.
• 8+ years’ experience in IT systems administration, lab operations, enterprise systems engineering, or similar technical support roles.
• Proven hands-on expertise with administration and patching of Linux (Ubuntu/CentOS), Windows, and macOS systems.
• Proficiency in Bash scripting and automation for systems administration tasks.
• Demonstrated working knowledge of core networking concepts and protocols (DHCP, IP/IPv6, DNS, 802.1x authentication) to serve as triage and troubleshooting lead.
• Experience deploying, imaging, and managing large fleets of lab or end-user devices.
• Familiarity with device provisioning, registration, and certificate management workflows.
• Strong documentation practices and ability to coordinate across multiple technical teams.

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a closely related technical discipline.
• Certifications such as CCNA, CompTIA Network+, Security+, or Red Hat/Linux credentials.
• Experience architecting and deploying scalable VM infrastructure solutions (VMware, KVM, Proxmox, Hyper-V).
• Familiarity with configuration management and fleet patching tools (Ansible, MDM, SCCM, Chef, Puppet, etc.).
• Background supporting lab or test environments with diverse hardware and OS platforms.