Ocean Operations Associate
Flexport
Hanoi
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for our customers, connecting with over 10,000 clients and suppliers across 109 countries. You’ll work in a cross-functional environment, partnering closely with forwarding partners, ocean carriers, trucking providers, and internal teams to deliver consistent, high-quality ocean freight operations.
What You'll Do
Operational Execution
- Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
- Prepare presentations and analysis for monthly and quarterly partner review processes
Performance Management
- Build and maintain an operational performance framework, including processes and tools to measure ocean partner performance across the local market
- Drive performance management of freight forwarding partners, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting
- Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams
Partner & Stakeholder Engagement
- Serve as a trusted advisor and coach to partners, continuously identifying gaps and developing solutions focused on process standardisation
- Identify partner training needs, and design and execute training programmes to drive operational quality
- Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams
Enablement & Continuous Improvement
- Create enablement resources so internal teams can efficiently manage shipments in and out of the local market
- Challenge the status quo when logic and data call for it, and take ownership of fixing what is broken
- Contribute to process improvement initiatives that drive quality and consistency across operations
What You'll Bring
- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field
- 3+ years of experience in professional logistics or supply chain operations
- Hands-on experience in ocean export or import operations on main trade lanes (e.g. TPEB, Trans-Pacific Eastbound, from East Asia to the US and Canada)
- Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy
- Professional proficiency in English, with excellent interpersonal and organisational skills
- Commercial acumen with the ability to identify win-win operational and business opportunities
- Proven experience managing programmes and initiatives end to end
- A proactive, compliance-first mindset, with an understanding of the importance of operating within a heavily regulated industry
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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