Reports to: System Senior Director Nursing and Clinical Operations

Position Objective:

The System Director of Throughput and Capacity Management is a key leadership role responsible for supporting the System Senior Director of Nursing and Clinical Operations in advancing system-wide patient throughput, bed capacity strategy, transfer center operations, discharge progression, access coordination, and care delivery efficiency. This role provides strategic and operational oversight of patient flow across all clinical and procedural areas, ensuring timely, safe, and high-quality patient care.

The Director drives data-informed strategies to optimize capacity management, reduce length of stay, and enhance the overall patient experience. Working in close partnership with executive leadership, clinical teams, internal and external stakeholders, this role identifies and eliminates barriers to flow while aligning operational performance with organizational goals.

Essential Job Duties:

• Oversee all admissions, discharges, and transfer (ADT) operations to ensure efficient and safe patient movement across the continuum of care
• Direct centralized patient flow functions, including bed management, transfer center operations, and throughput command infrastructure
• Manage system-wide capacity operations, including patient census, bed availability, and access across all entry points
• Ensure alignment between patient demand, staffing levels, and system capacity
• Lead initiatives to remove barriers to patient flow, including capacity constraints, staffing challenges, and process inefficiencies
• Develop and implement standardized processes to improve efficiency, outcomes, and cost management
• Leads throughput strategy by aligning operational processes, escalation pathways, and performance metrics across the system
• Identify opportunities to reduce length of stay and improve discharge efficiency
• Monitor and report on key performance indicators (KPIs), including:

oLength of stay (LOS)

oAdmission-to-bed assignment time

oDischarge throughput metrics

• Supports implementation and expansion of system-wide programs such as Virtual Nursing and Virtual Care models
• Provides direct oversight to Virtual Nursing Program, including program design, implementation, and performance optimization
• Ensure integration of virtual nursing workflows into bedside care to enhance patient experience, improve staff efficiency, and support throughput goals
• Partner with clinical, technology, and operations leaders to expand virtual care capabilities and drive adoption across the system
• Monitor program outcomes, including quality, patient satisfaction, staff engagement, and cost efficiency, and implement continuous improvement strategies
• Support innovation in care delivery models that improve access, efficiency, and patient outcomes
• Participates in multidisciplinary staffing and workforce committee
• Works closely with System Nursing Director of Workforce Optimization to align throughput goals with staffing plans, and float pool deployment

Educational/Experience Requirements

• Bachelor of Science in Nursing Degree required
• Master's degree preferred
• Minimum of 4 years of advanced clinical practice with demonstrated progressive leadership responsibility and scope.
• Certification in specialty area within 12 months of hire.
• Excellent interpersonal skills, with the ability to communicate effectively and concisely both verbally and in writing with individuals and groups at various organizational levels and of various disciplines.

Required License/Certifications:

• Current and active Registered Nurse (RN) license in the State of Maryland, OR
• Current and active RN license from a Compact State (NLC) with Multi-State Privilege, valid for practice in Maryland.
• American Heart Association Healthcare Provider BLS

Working Conditions, Equipment, Physical Demands:

• There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
• The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.