Location: London, Barcelona or Berlin!

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV services begin launching across Europe, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical foundation for sustainable growth. This role sits at the center of that work, owning the end-to-end management of our autonomous partnership programs and serving as the primary face of Lyft to our external partners. You have experience managing complex, multi-stakeholder programs with external partners or customers. You are a skilled communicator who can represent Lyft externally with credibility and care, while bringing together a wide range of internal teams. You enjoy combining strategic relationship management with hands-on operational rigor, and you know how to stay close to the details without losing sight of the bigger picture. You’re curious, proactive and comfortable working in a new space where processes are still being built.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables
• Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time
• Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution
• Monitor program health and performance on a regular cadence; lead structured deep dives on customer experience, operational quality, and other key areas; present findings and share data and insights internally and with partners
• Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments
• Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycle

TO BE SUCCESSFUL IN THIS ROLE:

• Typically 5+ years of experience in program management, relationship management, product operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs
• Experience serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment
• Strong program management skills, with the ability to run multiple structured workstreams simultaneously across a wide range of stakeholders without losing sight of the details
• Excellent written and verbal communication skills; comfortable preparing materials for and presenting to senior internal and external audiences
• Experience managing joint roadmaps, intake processes, or cross-functional prioritization frameworks
• Ability to navigate ambiguity and operate effectively in a fast-moving environment where priorities and processes continue to evolve
• Familiarity with the AV, automotive, or mobility ecosystem is a plus

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow by Lyft is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?