TITLE: Resource Room Navigator REPORTS TO: Program Director LOCATION: San Luis Obispo, CA EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire a Resource Room Navigator who will be responsible for supporting the daily operation of the American Job Center (AJC) Resource Room and serving as a primary point of contact for customers accessing workforce services. The Resource Room Navigator welcomes and checks in customers, helps identify their immediate needs, provides hands-on Resource Room assistance, and connects customers to the appropriate staff, workforce programs, community partners, and other resources. This position also supports customer access to employment and career resources by maintaining current job boards and community resource information, assisting customers with CalJOBS and other Resource Room technology, and facilitating weekly service orientations and career preparation workshops.

The Resource Room Navigator is often the first point of contact for job seekers, employers, and community partners visiting the AJC and plays an important role in creating a welcoming, organized, and accessible environment while helping customers understand and navigate the services available to them.

Your Impact on Career Team’s Success: ● Greet and check in job seekers, employers, community partners, and other visitors to the AJC, creating a welcoming and professional first point of contact. ● Assist customers with the check-in process and accurately identify the reason for their visit to help connect them with the appropriate service, staff member, or partner. ● Provide hands-on assistance in the Resource Room, including helping customers access computers, printers, online resources, job search tools, applications, and other available technology. ● Assist customers with CalJOBS registration and navigation, including creating or accessing accounts, resetting passwords, developing profiles, uploading resumes, conducting job searches, and accessing available employment resources. Revised 10.19.2026 ● Maintain current and organized job boards, hiring information, community resources, training opportunities, workshop schedules, and other Resource Room materials so customers have access to relevant and timely information. ● Facilitate weekly AJC orientations that introduce customers to available workforce programs, services, partners, resources, and opportunities within the Career Center. ● Facilitate career preparation workshops on topics such as resume development, job search strategies, interviewing, workplace readiness, and other employment-related skills. ● Maintain knowledge of workforce programs, community partners, and available resources in order to appropriately refer customers based on their individual needs and identified barriers. ● Help customers navigate available services and route them to the appropriate Career Team staff, co-located partner, workforce program, or community resource for additional assistance. ● Provide information by phone, email, text, and in person regarding AJC services, workshops, hiring events, employment opportunities, and other available resources. ● Support workshop and orientation registration, maintain attendance information, and follow up with customers who have been referred or expressed interest in AJC services. ● Coordinate with Career Team staff, workforce partners, community organizations, and other service providers to support effective referrals and help customers access available resources. ● Provide person-centered customer service and help maintain an inclusive and accessible environment for individuals with diverse backgrounds, abilities, needs, and barriers. ● Answer incoming phone calls, respond to general inquiries, route calls and messages to appropriate staff, and assist with basic office and Resource Room functions. ● Notify staff when customers or partners arrive for scheduled or walk-in meetings and assist with identifying and reserving appropriate meeting space when needed. ● Maintain a clean, organized, professional, and customer-ready reception and Resource Room area. ● Monitor Resource Room computers, printers, and other equipment and promptly identify or report equipment, technology, supply, or accessibility needs. ● Support other Resource Room, customer service, outreach, orientation, workshop, and Career Center activities as needed to ensure customers receive timely and coordinated access to services ● Provide customers with access to customer satisfaction surveys, encourage participation, collect completed surveys, and accurately enter responses and related data into the appropriate tracking system to support service evaluation and continuous improvement. ● Approach each day and task with a “ZAG” mindset ● Other duties and projects as needed Revised 10.19.2026

This is a 100% onsite position, and the selected candidate will be expected to work in person at the location listed above. Bilingual English/Spanish skills are preferred but not required.

To Qualify for This Role, You Must Have: ● High school diploma or GED required. ● Previous experience in a front desk, reception, customer service, or similar customer-facing role preferred. ● Comfortable using standard office equipment, including computers, printers, scanners, and multi-line phone systems. ● Comfortable facilitating presentations, orientations, and workshops for individuals and groups. ● Ability to work effectively with a culturally diverse customer base while demonstrating cultural awareness, sensitivity, professionalism, and respect. ● Strong computer skills, including proficiency with internet-based applications, email, Google Workspace, Zoom, and Microsoft Office applications, including Word, Excel, and Outlook. ● Strong organizational and time-management skills with the ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment. ● Excellent verbal and written communication skills, with strong attention to detail and accurate data entry. ● Strong interpersonal and customer service skills with the ability to communicate effectively with job seekers, employers, community partners, and staff. ● Ability to learn and navigate workforce-related systems, resources, and programs and clearly communicate information to customers. ● Valid driver’s license required.

Additional Skills/Knowledge Career Team Would Love for This Role: ● Associate degree or higher preferred. ● Experience with or knowledge of WIOA-funded workforce development programs, contracts, or services preferred. ● Demonstrated ability to multitask, anticipate needs, take initiative, and proactively address priorities in a fast-paced, customer-focused environment.

Salary: $52,000 - $58,000 Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time