About The Role

Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care. With over 200,000 active patients, 500+ providers across 50 states, and a proprietary AI-enabled EMR, Mochi is building the infrastructure for a new model of virtual care delivery. Today we operate primarily on a cash-pay subscription model. Our Insurance & Payer Operations function is one of the company's most important strategic bets: building the clinical, operational, and technical infrastructure to accept insurance and unlock a new revenue stream, and it's the engine behind our expansion into primary care. About the Role We're looking for an independently driven, detail-oriented Operations Associate to support both our core clinical workflows and the buildout of our insurance program. This is a blended role: part of your time keeps clinical operations running smoothly, and part helps stand up and scale the insurance and payer side of the business as we grow. You'll learn the mechanics of payer contracting, credentialing, and compliant billing from the ground up, working closely with Clinical, Product, Care, and Data teams and our Insurance & Payer lead.

What You'll Do

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and improving care coordination.
• Analyze performance data using AI and other tools to track provider KPIs and drive data-informed decisions.
• Act as a key liaison for providers, gathering feedback and streamlining workflows, and keep provider content and training resources up to date.
• Support day-to-day operations of the insurance program, coordinating across the credentialing team, billing operations, and external partners.
• Help manage provider credentialing and enrollment for insurance panels, tracking timely enrollment and re-credentialing across the payer network.
• Assist with payer contracting: organizing contract and rate information, preparing inputs for rate discussions, and tracking expansion into new payer networks.
• Support a team of agents that review billing and coding, helping monitor their output, surface documentation gaps and denial patterns, and escalate issues that create compliance or revenue risk.
• Monitor claims and vendor performance against collection, denial, and claims lifecycle targets.
• Help keep the program aligned with CMS billing rules, state telehealth parity requirements, and payer documentation requirements, and maintain the related SOPs.
• Partner with Engineering and Product to translate insurance-program needs into EMR requirements, and help define reporting on key program KPIs.

Who You Are

• 0 to 3 years of experience in healthcare operations, revenue cycle, payer operations, clinical operations, or a related analytical role. Health-tech or telehealth exposure is a plus.
• Bachelor's degree in a STEM or related field.
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Analytical and detail-oriented with a proactive approach to problem solving, and comfort using data to inform decisions .
• Exceptional written and verbal communication skills, with the judgment to know how, when, and what to communicate.
• Experience working across teams and building relationships with internal and external stakeholders.
• Comfortable operating in ambiguity and building structure in an early-stage program.
• A team-first mindset: humility, collaboration, and partnership are key.

The base salary for this full-time position ranges from $100,000 to $130,000 including benefits and stock options. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

Life at Mochi 💫

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

✨ Comprehensive Health Coverage –Robust medical, dental, and vision insurance to support your health—so you can feel your best, in and out of work.

💰 Financial Security –Plan for your future with a 401(k) plus company matching and fully covered life insurance—because peace of mind matters.

🌴 Time to Recharge –Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive.

🧘 Wellness First –From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority.

🥗 Daily Fuel –Our office is stocked with an unlimited espresso and matcha bar, plus delicious lunch served five days a week. No sad desk lunches here.

🌿 Connection & Community –We value real relationships. From team lunches and office hangs to offsite retreats, we create space to connect and collaborate.

🚀 High-Impact Work –Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

💸 Competitive Compensation –We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.

👩 💻 World-Class Team –Join a team of thoughtful, driven professionals across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.

💣 Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.

📍 Prime Location –Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

#LI-Onsite #LI-NE