ABOUT THE ROLE

As a Bilingual Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

WHAT YOU'LL DO

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access

What Success Looks Like in 3 Months

• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
• You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience
• You’re passing regular call audits for compliance and quality

WHAT WE ARE LOOKING FOR

• Sales/Enrollment experience - you have 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets.
• Relational & Empathetic: You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity.
• Organized & Proactive: You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations.
• Excited about Startups: You can make a big impact at a start up, but you need to be comfortable with frequent change!
• Strong Communicator: You write and speak clearly and professionally. You tailor your communication to fit your audience and situation.
• Tech-Savvy: You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows
• Bilingual: Fluency in Spanish.

Location: This role is fully remote but candidates must be based within PST or MST. Hours for the role are Mon-Fri, 8:30 AM to 5 PM PST with flexibility for evening or weekend coverage.

Compensation: This role will be compensated with a base + commission structure. We anticipate the base to be approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for on target earnings of $15,000, should you hit performance and enrollment targets.