Director, Gtm Operations & Platforms
Cision
Montreal
- Team Leadership & Development
- Lead, mentor, and develop a team of 20-25 operations professionals across deal desk, data governance, and platform management functions
- Build high-performing teams through strategic hiring, performance management, and career development
- Foster collaborative culture and cross-functional alignment within the operations organization
- Establish clear accountability frameworks and performance metrics for team success
- Sales Technology & Platforms
- Drive connected seller experience through evolution of Salesforce, CPQ, and related sales applications
- Own advocacy, demand planning, and business readiness for sales technology initiatives
- Develop GTM tools roadmap with IT, ensuring strategic alignment and resource optimization
- Lead CRM consolidation to eliminate redundancy, align data, and reduce operational complexity
- Champion AI/ML integration across the sales tech stack for enhanced analytics and personalization
- Sales Operations & Support
- Oversee global Deal Desk/Sales Support function for pricing, quoting, contracting, and approvals
- Streamline deal execution, reduce cycle times, and enforce compliance
- Implement process excellence and automation to improve seller productivity
- Change Management & Data Governance
- Lead change management strategies for sales process and platform transformations
- Drive adoption through structured enablement programs and success metrics
- Oversee master data governance ensuring GTM data integrity and compliance
- Define standards for data management and reporting to support decision-making
What you'll bring
- 8+ years in Sales Operations or GTM Operations, with 3+ years leading teams
- Proven track record driving large-scale operational transformation within global sales organizations, such as CRM consolidation and CPQ implementation
- Deep expertise in Salesforce and CPQ, with experience building and executing a GTM tools roadmap in partnership with IT
- Demonstrated success leading CRM consolidation and system migration projects
- Working knowledge of AI/ML applications in sales or operations; exposure to modern analytics platforms (Databricks, Power BI) a plus
- Proven experience managing a global Deal Desk function, including pricing, quoting, contracting, and approvals
- Track record of reducing deal cycle times and improving seller productivity through process automation and standardization
- Experience leading structured change management programs across global sales organizations, with measurable adoption outcomes
- Strong master data governance expertise, including defining standards for data integrity, compliance, and reporting
- An empathetic people leader who builds high-performing teams through clear accountability, coaching, and career development
- A trusted cross-functional collaborator who aligns executive stakeholders while staying connected to front-line needs
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