Procurement Manager

PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world.

We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission.

**PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our Toronto office twice a week to connect, innovate, and fully embrace being a Dutonian!**

Key Responsibilities

1. Executive Partnership & Strategic Advisory

• Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.
• Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.
• Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.

1. Strategic Vendor Strategy & Forward-Looking Renewals

• Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.
• Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.
• Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.

1. AI-Driven Efficiency & Operational Velocity

• Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.
• Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.

1. End-to-End Deal Execution & Negotiation

• Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty.
• Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.
• Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.

This is an individual contributor role where you will independently execute Key Responsibilities with minimal supervision or support. The role will also assist with various Procurement related process and system improvement projects

Basic Qualifications

• 3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.
• 2+ years of experience with the Procure to Pay Process and the Source to Contract Process.
• 2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.
• 2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.
• Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).
• Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).
• Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.

Preferred Qualifications

• Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably Coupa.
• Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.
• Proficiency with Google Workspace and modern productivity software.

The base salary range for this position is 98,500 - 148,500 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.