Our CX team at Azurity is building new capabilities utilizing cutting-edge AI and Engagement tools. We are looking for a dynamic, change inspired, Individual self-driven hands-on Team Member.

The Senior CRM Salesforce Developer will play a key role in designing, implementing, and optimizing Salesforce solutions tailored to Azurity pharmaceutical needs. This individual is responsible for developing scalable, compliant, and high-performing CRM solutions that support commercial operations, HCP/HCO engagement, Sales rep Enablement, Medical Affairs, and regulatory compliance.

The ideal candidate will have deep expertise in Salesforce Life sciences/ Health Cloud, Sales Cloud, and Veeva CRM, along with a strong understanding of pharma industry workflows and compliance requirements (HIPAA, GDPR, Sunshine Act, FDA, etc.).

Principle Responsibilities:

Salesforce Development

• Lead the development and design of end-to-end Salesforce solutions for pharmaceutical Commercial sales, marketing, and medical affairs teams.
• Ensure scalability, performance, and security of the Salesforce platform, following best practices and industry regulations.
• Define data models, integrations, workflows, and automation strategies to streamline business processes.
• Customize and develop multi-cloud Salesforce solutions, including Sales Cloud, Life Sciences Cloud, Experience Cloud, Marketing Cloud, Maps & Territory Mgmt, and CRMA.

Pharma-Specific CRM Customization & Optimization

• Design and implement solutions for HCP/HCO engagement, field force automation, KOL management, Rep support programs, sample tracking, and compliance reporting.
• Oversee the customization of Salesforce objects, Lightning components, Flows, and Process Builder to enhance CRM capabilities. Knowledge of Industries cloud Vlocity techstack, including Omnistudio, Dataraptors, DPE, flexcards/ Omniscripts, etc.
• Develop and optimize territory management, consent tracking, and omnichannel engagement strategies.

Integration & Data Strategy

• Define and implement integrations with third-party pharma systems, including IQVIA, Snowflake, Sales Enablement iRep platforms etc
• Ensure seamless data flow between Salesforce and analytics, customer master, and marketing automation platforms.
• Establish data governance, security, and compliance frameworks, ensuring adherence to HIPAA, GDPR, and FDA regulations.

Stakeholder Collaboration & Advisory

• Act as a Tech Lead to IT teams, and Junior Salesforce developers, ensuring solutions align with strategic business goals.
• Work closely with Salesforce Admins, Business Analysts, and manage developers to guide solution implementation.
• Lead & participate in discovery sessions, technical design workshops, and roadmap planning with key stakeholders.

Technical Leadership & Best Practices

• Define Salesforce development standards, governance, and best practices across the organization.
• Provide technical leadership and mentoring to Salesforce teams, ensuring high-quality solution delivery.
• Conduct code reviews, performance optimizations, and security audits to maintain system integrity.

Compliance & Security

• Ensure Salesforce solutions comply with pharmaceutical industry regulations (HIPAA, Sunshine Act, GDPR, FDA, etc.).
• Implement role-based access controls (RBAC), audit trails, and data encryption for sensitive healthcare and patient data.

Preferred Skills and Experience:

• 8+ years of Salesforce experience with a focus on LWC development, CRM design, and system integrations.
• Strong hands on expertise in Sales Cloud, Data Cloud, CRMA, Health Cloud, Lifesciences Cloud,
• Deep understanding of pharma-specific processes, including HCP engagement, patient services, medical affairs, and regulatory compliance.
• Experience integrating Salesforce with third-party pharma tools (IQVIA, Snowflake, Customer master)
• Hands on in Omnistudio, Apex, DevOps, Lightning Web Components (LWC), Flows, APIs, and middleware integrations.
• Strong background in data architecture, security, and governance with a focus on HIPAA and GDPR compliance.
• Certifications:
• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified AI Associate
• Salesforce Certified AI Specialist
• Salesforce Certified Data Cloud Consultant
• Excellent communication and stakeholder interaction skills.