Position Overview

Supports daily SOC operations by monitoring CCTV, access control, alarm, and communication systems; receiving emergency and non-emergency calls; assessing incidents; and coordinating appropriate response actions. The role ensures timely escalation, accurate incident documentation, effective communication with field personnel and stakeholders, and compliance with established SOC procedures to support a safe and secure operating environment.

Key Responsibilities

• Report directly to the SOC Security Specialist and perform assigned operational duties in accordance with established SOC procedures at AMP-2.
• Monitor CCTV, access control, alarm systems, and other security platforms to maintain continuous situational awareness and escalate abnormal conditions promptly.
• Receive, assess, document, and communicate emergency and non-emergency information in accordance with established escalation procedures.
• Maintain accurate incident logs, activity records, emergency documentation, and operational reports.
• Prepare incident reports, shift handover reports, and supporting documentation for management review.
• Coordinate communications with field security personnel, internal departments, emergency responders, and external stakeholders during routine and emergency situations affecting AMP-2 operations.
• Monitor the operational status of CCTV, access control, communication systems, radios, emergency backup equipment, and other security technologies at AMP-2, and report malfunctions immediately.
• Maintain emergency contact lists, operational records, and emergency management documentation to support business continuity for AMP-2 operations.
• Collect, verify, and relay operational information to support incident response and emergency coordination within AMP-2.
• Support emergency response activities by maintaining effective communication and providing timely operational updates.
• Respond to requests from field personnel and internal stakeholders in a professional and timely manner.
• Follow established emergency response plans, crisis management procedures, and SOC Standard Operating Procedures applicable to AMP-2.
• Identify, document, and report security incidents, operational issues, equipment failures, and security vulnerabilities in a timely manner.
• Maintain the confidentiality of security information, investigations, and operational activities.
• Demonstrate professionalism, teamwork, accountability, and effective communication while contributing to SOC operational objectives.
• Perform other operational duties as assigned by the SOC Specialist or SOC Management.

Skills

• Strong verbal and written communication skills, with the ability to present information clearly and professionally to different levels of personnel.
• Reliable, punctual, and dependable in supporting shift-based SOC operations.
• Knowledge of emergency communication technologies, CCTV monitoring, access control, alarm systems, and SOC best practices within a manufacturing environment.
• Ability to remain calm, professional, and effective under pressure.
• Ability to prepare accurate reports, incident logs, and operational documentation.
• Ability to work collaboratively with security teams, internal departments, and external response agencies.
• High level of integrity and confidentiality when handling sensitive security information and operational matters.
• Ability to follow instructions, procedures, and escalation protocols accurately.
• Proficient computer skills, including data entry, electronic reporting, and operation of SOC-related systems.

Minimum Qualifications

• Associate degree with 6+ years of relevant experience.
• 2 years of experience in Emergency Services, Dispatch Operations, SOC operations, or a related field.
• APCO certifications are preferred, including Public Safety Telecommunicator, Fire Service Communications, or Emergency Medical Dispatch.
• Knowledge and experience in CCTV monitoring, preferably supported by relevant CCTV training or certification.
• Familiarity with applicable rules, regulations, policies, procedures, and general manufacturing plant operations.
• Fluency in Arabic and English is required.
• Strong oral and written communication skills in both Arabic and English.
• Experience in private security operations, SOC operations, emergency dispatch, or a related environment is preferred.