Position Summary:

The Account Specialist works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential Location:

This is a remote role, but this account manager will service the Dayton & Cincinnati Ohio territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

• Use effective industry skills and abilities to support our innovative transportation services
• Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
• Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
• Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Liaise between EverDriven and our clients while providing guidance, direction, and feedback
• Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
• Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• Understand and follow safety rules established by regulatory bodies and client contracts
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Experience in transportation and/or operations is a plus
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and
• Valid Driver’s License with a good driving
• Drug Screen and Background Check is a Condition of Employment
• Daily travel as required

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