As the Claims Advisor, Commercial and Personal Auto, you would be responsible for handling commercial and personal auto claims from end to end and owning the full process, with a specific focus on Fleet and Garage policies/policyholders. Your mission in this role is to provide superior customer and broker service while effectively managing claims costs. Reporting to the Team Leader, Auto Physical Damage, you would be part of a well-supported team that makes significant impacts to our business and the people you are helping on a daily basis.

If you are passionate about providing superior customer service and working with various stakeholders to resolve claims, then please apply for this impactful role!

Your Responsibilities will include:

• Handling of auto claims, including more complex exposures (Thefts, Unlisted Drivers, Fire, SIU, Coverage concerns, etc) – gathering all relevant information from the policy holder upon claims submission, facilitate repair or replace decisions, investigate liability, verify coverages against claim details and make coverage decisions, facilitate rentals as needed, settle total losses as needed. For this role, the above activities are focused on claims against Fleet and Garage policies.
• Identify claims that fit criteria for referral to SIU and/or Subrogation team
• Make accurate detailed notes on incoming information within our claims system
• Issuing timely and accurate payments on the claim
• Timely response to customer and broker enquiries throughout the claims process
• Provide exceptional customer service by actively working with and updating the customer while ensuring a positive customer experience.

What you need to succeed:

• Post secondary degree is preferred
• Prior experience handling Auto Claims, advising customers and working with brokers
• Prior experience handling IRCA, Fleet and Garage auto claims is preferred
• Strong customer service and interpersonal skills
• Previous telephone support experience
• Proficient with Microsoft Office and relevant computer applications

Please note that this role operates in a hybrid environment, with two days a week expected in our Cambridge office.

The expected base salary range for this position is $52,500 - $86,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.